Alarm Monitor-Part Time

Cherokee Federal•Fort Campbell North, KY

3d•Onsite

About The Position

This is a Part-Time position. The role is responsible for providing the soldiers, family members, citizens, and visitors of Fort Campbell, Kentucky, with the most professional, courteous, efficient, and effective emergency and non-emergency communications possible. Alarm monitors are assigned to specific 8-hour shifts: Day Shift (8 AM - 4 PM), Swing Shift (4 PM - 12 AM), and Mid Shift (12 AM - 8 AM).

Requirements

High School graduate or equivalent.
Read, write, and speak the English language fluently.
Prepare clear and factually accurate reports.
Have the ability of hearing, eyesight, and finger/hand usage for operations, be of good health and mentally alert.
This position is considered essential employees, you must report for duty, remain on duty during inclement weather, declared emergencies, and/or elevated FPCON levels unless otherwise directed.
Must be able to complete a 90-day training course held Monday-Friday 0800-1600.
Successfully pass all required training and certifications required for this position including: APCO Public Safety Telecommunicator I, APCO Emergency Medical Dispatch (EMD), APCO Fire Service Communications, APCO Law Enforcement Communications, HAZMAT Awareness, Cardio, Pulmonary, Resuscitation (CPR).
Ability to obtain and maintain a US DoD-issued CAC card (i.e., NACI/SF85).
Must pass pre-employment qualifications of Cherokee Federal.

Responsibilities

Monitors and operates multiple channel trunked radio system.
Operates commercial intrusion detection and fire alarm monitoring computer systems.
Documents emergency call and responder dispatch information in the CAD system.
Documents daily dispatches and movement of vehicles and equipment resources during routine and emergency response events.
Records benchmark events during incidents in the CAD.
Conducts the daily test of radio systems, emergency dispatch tones and emergency phones in accordance with SOP/GTA.
Records system deficiencies and makes applicable notifications in accordance with SOP/GTA.
Records fire and intrusion alarm tests manually as required.
Contacts Directorate of Public Works (DPW) and Fire Department if fire alarms monitoring malfunction.
Places work orders with DPW at the request of any First Responder and ICIDS Administrator.
Determines the nature of the phone call and may transfer caller to the appropriate Public Safety Answering Point (PSAP) upon determining the location of the incident.
Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity and current status of the emergency, and obtains other appropriate information needed to secure a full assessment of the circumstances.
Maintains a reassuring and calming manner with caller to obtain required information; persuades callers to stay on the line.
Assists in the training of new trainees under the supervision of the shift supervisor.
Provides guidance using the APCO EMD protocols until the arrival of professional medical assistance.
Provides precautionary instructions and advice to help assure the personal safety of person and/or to minimize the loss of property, pending the arrival of fire, police, and other assistance.
Performs other job-related duties as assigned.