Alarm Installation Technician

TEKsystems•Tempe, AZ

4d•$20 - $21•Onsite

About The Position

This is a contract-to-hire position for an Alarm Installation Technician. The company is looking for individuals with a good attitude, strong work ethic, reliability, and a willingness to learn. Candidates with hands-on experience, customer service backgrounds, or outdoor work experience are preferred over those with IT or office backgrounds. The role involves installing and programming various security systems for residential customers, troubleshooting issues, interacting with customers, and ensuring customer satisfaction.

Requirements

Good attitude
Good work ethic
Willing to work and learn
Worked with their hands
Provided customer service
Worked outside
Extremely customer oriented
Display professionalism at all times in customer homes
On time consistently
Great Communication skills
Reliability
Adaptive personality
Stellar interpersonal skills
Ability to think quickly on their feet
Ability to read non-verbal ques from the home's resident
Solution oriented, customer centric attitude
Must provide own 6-foot ladder (Little Giant suggested if driving a sedan)
Must provide own screwdrivers, preferably an electric drill, wire cutters, hand sheetrock saw.
Must have their own vehicle
Must have a clean face covering available at all times
Ability to travel within a zip code or two of where they live
Training is 4-5 weeks, with radio training being less time.

Nice To Haves

IT or office background (less preferred)

Responsibilities

Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
Installing window breaks, door units, and smoke detectors.
Troubleshooting signal issues to ensure alarm functions properly.
Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
Test and verify signals for equipment.
Train customer on use of equipment and answer all questions to include ensuring that they have no additional need (equipment, etc.).
Completing necessary customer paperwork for each job.
Cost ALL PART utilize for each individual job installed PRIOR to closing out job with dispatch center.
Maintaining accurate truck inventory of ADT products.
Provide top quality customer service.
Achieve 90% Goal Attainment for completed installations and zero “go-backs”.