Aisles Online Shopper

Hy-Vee, Inc.•Bettendorf, IA

2d•Onsite

About The Position

At Hy-Vee, our online customers trust us to shop for them just as carefully as they would shop for themselves, and our Aisles Online Shoppers are the ones who make that happen. In this role, you'll be responsible for accurately selecting the best quality groceries across all departments, from fresh produce and meat to pantry staples, ensuring every order is fulfilled with care and precision. Your attention to detail and commitment to quality directly impact how customers experience Hy-Vee online. If you enjoy staying active, take pride in doing a job right, and thrive working independently in a fast-paced environment, we'd love to have you on our team.

Requirements

Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
Select the highest quality products with a strong eye for freshness and accuracy across all departments
Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
Stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment
Identify problems and develop practical solutions, including making product substitutions on the fly
Work independently and complete daily workloads with limited supervision

Nice To Haves

High school diploma or equivalent preferred

Responsibilities

Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products
Select, scan, and bag items from all temperature zones
Ensure products maintain proper temperature throughout the entire fulfillment process
Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
Cart orders to and place them in the holding area for customer pickup
Lift, carry, and load groceries into customer vehicles
Tender customer orders through POS and process credit card payments
Substitute products for customers upon request or when items are unavailable
Continually monitor incoming online orders to ensure prompt, on-time fulfillment
Answer phones and emails promptly and provide friendly, helpful service to customers
Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
Pitch in with other tasks or special projects as they come up