Aisles Online Shopper

Hy-Vee, Inc.•Plymouth, MN

4d•Onsite

About The Position

Responsible for selecting the best products for online shoppers and accurately selecting groceries ordered online by customers. At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Requirements

High school diploma or equivalent preferred.
Good verbal and written communication skills.
Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
Ability to identify problems, develop and execute solutions.
Must possess the ability to substitute products for customers, upon request and unavailability.
Well organized, able to multi-task, and work in a fast-paced environment.
Ability to work independently and complete daily workload with limited supervision.
Visual requirements include: ability to see detail at near range with or without correction.
Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

Nice To Haves

Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.

Responsibilities

Accurately selects groceries ordered online by customers.
Selects highest quality produce, meat, and other fresh products.
Selects, scans, and bags items from all temperature zones.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Tenders customer orders through POS and charge the customer’s credit card.
Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival.
Ensures products maintain proper temperature through the entire process.
Cart to and place in holding area for pick-up.
Lift, carry, and load groceries into customer vehicle.
Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they are looking for, securing products that are out of reach, and loading or unloading heavy items.
Makes note of and passing along customer suggestions or requests.
Performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.