Aisles Online Shopper

Hy-Vee, Inc.Cedar Rapids, IA
Onsite

About The Position

Responsible for selecting the best products for online shoppers and accurately selecting groceries ordered online by customers. At Hy-Vee, our people are our strength, and we promise 'a helpful smile in every aisle.' This role is crucial in ensuring our customers receive high-quality products and a positive shopping experience.

Requirements

  • High school diploma or equivalent preferred.
  • Good verbal and written communication skills.
  • Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
  • Ability to identify problems, develop and execute solutions.
  • Must possess the ability to substitute products for customers, upon request and unavailability.
  • Well organized, able to multi-task, and work in a fast-paced environment.
  • Ability to work independently and complete daily workload with limited supervision.
  • Visual requirements include: ability to see detail at near range with or without correction.
  • Physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
  • Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.
  • Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.

Responsibilities

  • Accurately select groceries ordered online by customers.
  • Select the highest quality produce, meat, and other fresh products.
  • Select, scan, and bag items from all temperature zones.
  • Adhere to company policies and individual store guidelines.
  • Tender customer orders through POS and charge the customer’s credit card.
  • Place gathered orders in storage at the proper temperature and promptly retrieve them prior to customer arrival.
  • Ensure products maintain proper temperature throughout the entire process.
  • Cart and place orders in the holding area for pick-up.
  • Lift, carry, and load groceries into the customer vehicle.
  • Continually monitor incoming online orders to ensure prompt, on-time fulfillment.
  • Provide prompt, efficient, and friendly customer service.
  • Escort customers to products, secure out-of-reach products, and load/unload heavy items.
  • Note and pass along customer suggestions or requests.
  • Answer the telephone and emails promptly and provide friendly, helpful service.
  • Perform other job-related duties and special projects as required.
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