Aisles Online Service Lead
Hy-Vee•Dubuque, IA
•Onsite
About The Position
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role assists in managing overall daily center operations and directs labor for the Aisles Online department.
Requirements
- Must have the ability to use logical or scientific thinking to solve problems and with several abstract and concrete variables.
- Must have the ability to do arithmetic, Algebraic and Geometric calculations.
- 6-months to 1-year similar or related job experience preferred.
- High school graduate or equivalent education preferred.
Responsibilities
- Adheres to company policies and store guidelines.
- Reports to work when scheduled and on time.
- Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers’ orders.
- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
- Provides prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.
- Smiles and greets employees in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the center.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists in customer relations and handles customer complaints as needed.
- Supervises and directs the work of all employees.
- Organizes and plans labor usage for efficiency and cost control.
- Maintains in-house quality control including cleaning, handling of equipment and merchandise.
- Communicates with supervisors regarding labor needs, receiving, storage, rotation and delivery issues.
- Responds to questions and issues from employees and customers.
- Attends and participates in meetings.
- Maintains employee records and documents employee interactions.
- Performs other job related duties and special projects as required.
- Trains new employees.
- Completes employee performance reviews and participates in productivity reviews.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
