Aisles Online Manager

Hy-Vee, Inc.•Quincy, IL

6d•$17 - $21•Onsite

About The Position

At Hy-Vee, our Aisles Online program is one of the most important ways we make our customers' lives easier, and the Aisles Online Manager is the person who makes it run. In this role, you'll oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment process, ensuring every order is picked, packed, and delivered on time and to the highest standard. You'll lead and develop your team, resolve customer service issues, and continuously look for ways to improve the experience.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
Ability to lead, motivate, and develop a team in a fast-paced, deadline-driven environment
Ability to communicate clearly and professionally with customers, team members, and vendors through verbal and written correspondence
Ability to identify problems and develop practical, timely solutions
Ability to navigate computer systems confidently, including word processing, spreadsheet, email applications, and job-specific programs
Ability to stay highly organized and manage multiple priorities and projects simultaneously
Ability to handle confidential information including sales reports, pricing, profit and loss data, and operational information with discretion
High school diploma or equivalent preferred
Strong computer and internet skills required

Responsibilities

Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues
Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment
Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team
Provide ongoing education to employees regarding new policies, procedures, and best practices
Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process
Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed
Have authority to recommend employee discipline
Answer phones and emails promptly and provide friendly, helpful service to customers
Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
Pitch in with other tasks or special projects as they come up