Aisles Online Clerk

Hy-Vee, Inc.•Bloomington, IL

1d•Onsite

About The Position

Responsible for completing supplementary tasks to aid in providing the best service possible to our online shoppers. Handles tasks such as bagging, organizing, tendering, and gathering online orders. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, and making note of and passing along customer suggestions or requests. Performs other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Selects, scans, and bags items from all temperature zones. Tenders customer orders through POS and charges the customer’s credit card. Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival. Ensures products maintain proper temperature through the entire process. Cart to and place in holding area for pick-up. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Lifts, carries, and loads groceries into customer vehicle. Continually monitors incoming online orders to ensure prompt, on-time fulfillment. Performs other job-related duties and special projects as required.

Requirements

Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
Good verbal and written communication skills.
Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
Ability to identify problems, develop and execute solutions.
Ability to substitute products for customers, upon request and unavailability.
Well organized, able to multi-task, and work in a fast-paced environment.
Ability to work independently and complete daily workload with limited supervision.
High school diploma or equivalent preferred.
Physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
Able to perform stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

Responsibilities

Bagging, organizing, tendering, and gathering online orders.
Providing prompt, efficient, and friendly customer service.
Greeting customers in a friendly manner and learning their names.
Assisting customers with product location, retrieval, and loading/unloading.
Answering the telephone promptly and providing helpful service.
Selecting, scanning, and bagging items from all temperature zones.
Tendering customer orders through POS and charging credit cards.
Placing gathered orders in proper temperature storage and retrieving them promptly.
Ensuring products maintain proper temperature throughout the process.
Placing orders in a holding area for pick-up.
Adhering to company policies and store guidelines.
Reporting to work when scheduled and on time.
Lifting, carrying, and loading groceries into customer vehicles.
Monitoring incoming online orders for prompt fulfillment.
Performing other job-related duties and special projects as required.