Aisles Online Clerk

Hy-Vee•Omaha, NE

1d•Onsite

About The Position

At Hy-Vee, our Aisles Online program brings the full grocery shopping experience right to our customers' doors and cars, and our Aisles Online Clerks make it all happen. In this role, you'll be responsible for selecting, bagging, and organizing online orders with accuracy and care, ensuring every item is fresh, properly stored, and ready for a seamless pickup experience. Your attention to detail and commitment to service directly impact how our online shoppers feel about Hy-Vee. If you're organized, dependable, and enjoy a fast-paced environment where your work makes a real difference, we'd love to have you on our team.

Requirements

Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
Stay organized and manage multiple tasks efficiently in a fast-paced environment
Identify problems and develop practical solutions, including making product substitutions on the fly
Work independently and complete daily workloads with limited supervision
Maintain strong attention to detail in order selection, temperature management, and order accuracy
High school diploma or equivalent preferred
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Responsibilities

Deliver outstanding customer service by greeting customers warmly and assisting them with their needs whenever you interact with them in the store
Select, scan, and bag items from all temperature zones accurately and efficiently
Tender customer orders through POS and process credit card payments
Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
Ensure products maintain proper temperature throughout the entire fulfillment process
Cart orders to and place them in the holding area for customer pickup
Load groceries into customer vehicles as needed
Continually monitor incoming online orders to ensure prompt, on-time fulfillment
Substitute products for customers upon request or when items are unavailable
Answer the phone promptly and provide friendly, helpful service to customers who call
Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
Pitch in with other tasks or special projects as they come up