Airport Services Supervisor - NE
About The Position
The purpose of the Supervisor of Airport Services is to help enable our Airport Services Concierge to provide an unparalleled customer experience for our JSX passengers through efficient, uniformed and consistent service. This role involves creating and maintaining an environment where the Airport Services Concierge team can thrive, ensuring they have the necessary knowledge of systems, products, and policies to succeed. The supervisor is responsible for overseeing the team's schedules, acting as a liaison between the team and the Director, and ensuring the concierges work efficiently to provide a flawless and effortless customer experience. Additionally, the role focuses on the ongoing development and growth of the concierge team, assisting in hiring new crewmembers, and serving as a go-to resource for other departments. The supervisor must also maintain open communication with FBO partners and perform operational duties such as marshalling aircraft, loading/unloading baggage, and stocking aircraft.
Requirements
- High School Degree
- 2 Years Airport Operations Experience
- 4 Years of interacting with Customers/People delivering services face to face
- Must possess a valid Driver’s License for operating ground support equipment
- Ability to maintain a cool calm collected manner with facing a stressful situation
- Must be able to make decisions that reflect the safety and integrity of the organization based on our values
- Always able to meet a negative with a positive
- Ability to prioritize tasks and execute them accordingly with a high degree of focus
- Impeccable verbal and written communication skills
- Working knowledge MS Office, Google Business Solutions
- Must be able to travel often
- Ability to lift up to 75 pounds
- Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing
- Ability to work a flexible schedule including early mornings, nights, weekends and holidays
- Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines
- In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals.
Nice To Haves
- College Degree
- 4 years of Airport Operations Experience
Responsibilities
- Create and Maintain an environment where the Airport Services Concierge team can thrive
- Maintain a working knowledge of systems, products and policies in order to assist/guide/ensure the Concierge team is set up for success.
- Ensure accurate time card reporting of the Airport Services team
- Oversee the schedules for the Airport Services team to ensure lean, mean money making machine coverage
- Acts as Team Captain – is the voice of the ASC team when needing resolution or help from the Director; but also directly corrects any missteps, inaccuracies, mistakes made by a concierge
- Ensure the concierge team is always working as efficiently as possible and is provided the tools to do so.
- Provide necessary tools and support to ensure the concierge team is working as efficiently as possible to create a flawless experience for all JSX customers.
- Create avenues for the concierge team to create joyful customer experiences
- Ongoing development of the Concierge team to foster growth.
- Assist with the expansion of the ASC team by hiring world class crewmembers – continually refining the hiring process to ensure we only hire the best of the best
- Able to be the go to for questions, concerns, assistance from other departments
- Work with the Station's Controller to ensure quick effective communication for all IROP's
- Maintain an open and constant dialogue with FBO partners
- Marshall/direct aircraft to/from gate(s) or other designated areas
- Load/unload and transport baggage, mail, and other designated cargo
- Assist in cleaning customer lounges and aircraft cabin between flights
- Stock aircraft with needed supplies and prepare stock for inbound/outbound aircraft
- Safe operation of equipment required to move luggage/cargo, tow planes between gates and direct aircraft to designated parking areas
Benefits
- JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
