Airport Services Supervisor - APF

JSX • Naples, FL

1d • $50,500 - $65,800 • Onsite

About The Position

As an Airport Services Supervisor at JSX, you will lead and support frontline teams in delivering a seamless, elevated airport experience that reflects the brand’s commitment to hospitality and excellence. You’ll set the standard for service, safety, and operational coordination while working closely with cross‑functional partners to ensure every departure runs smoothly. At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. As an Airport Services Supervisor, you are the guiding force behind a seamless, elevated Customer experience. You’ll work alongside a passionate team of Airport Services Concierges (ASCs), ensuring every interaction—whether in the lounge, in line, or on the way to the aircraft—feels thoughtful, polished, and consistent. From prepping amenities and monitoring performance to leading with empathy and accountability, you help turn first-time flyers into loyal JSX fans.

Requirements

• In accordance with federal regulations, this role is open only to U.S. citizens.
• All candidates must successfully complete the required federal background checks and eligibility screenings.
• Applicants who do not meet these requirements will not be eligible for employment.
• 2+ years of airport operations experience
• Ability to lift 75+ pounds
• High school diploma or GED
• Comfortable with intermittent physical activity, including bending, reaching, and standing for long periods
• Flexibility to work early mornings, late nights, weekends, and holidays
• Current and valid Driver’s license required.
• All Airport Services Crewmembers are certified as Ground Security Coordinators (GSCs), trained for customer and baggage security screening, and are responsible for:
• Monitoring the operational environment and reporting safety risks in real time
• Ensuring compliance with updated policies, alerts, and regulatory guidance
• Maintaining personal readiness for safety-sensitive duties
• Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines

Nice To Haves

• A Strong Leader: You inspire confidence, coach with kindness, and lead by example.
• Detail-Oriented: You see what others miss and ensure nothing falls through the cracks.
• Adaptable: You pivot with purpose—adjusting to change while maintaining a high level of service.
• Collaborative: You work cross-functionally, bringing teams together to support a shared mission.
• Proactive: You don’t wait for things to happen—you anticipate, solve, and improve.
• Customer-Focused: You go the extra mile to ensure every guest leaves with a smile

Responsibilities

• Lead and support your team of ASCs—offering coaching, guidance, and real-time feedback.
• Ensure the lounge and gate environments are impeccably clean, organized, and stocked with premium amenities.
• Coordinate with flight crews, mechanics, business partners, and FBOs to support smooth and timely operations.
• Maintain operational standards around safety, appearance, and performance—holding yourself and your team accountable to the highest standards.
• Step in and serve alongside your team during high-volume or critical periods, embodying hands-on leadership.
• Drive a culture of hospitality, ensuring Customers feel seen, supported, and celebrated from check-in to takeoff.
• May perform other responsibilities as assigned.
• Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

Benefits

• Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month.
• 100% employer paid dental & vision
• Up to $2,100 annually for HSA contribution.
• Short-term and long-term disability coverage at no cost.
• Free non-revenue standby travel on JSX
• Deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 50% of your first 8% 401(k) match
• Generous PTO: Take time to recharge with our flexible PTO plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED