Airport Services Agent - PHL

Qatar Airways•Philadelphia, PA

4h•Onsite

About The Position

In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Requirements

High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment.
Computer literacy and proficiency in MS Office are essential.
High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
Ability to work shifts is essential.
You must have the current right to live and work in the United States. This position is not eligible for visa sponsorship.

Responsibilities

Delivering the highest level of Customer Service at all customer touch points.
Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
Supervising service partners’ activities for the smooth acceptance of passengers.
Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
Checking entry requirements (visas, residence permits) are met.
Coordinating with Cargo, fueling company, baggage makeup area, aircraft loading team, catering suppliers for a smooth turnaround.
Handling of company mail.
Performing pre- and post-flight administration duties.
Handling baggage claims.
Ensuring compliance with QR Safety and Security requirements.
On Time Performance.