Airport Service Concierge

JSX • Burbank, CA

7d • Onsite

About The Position

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

As an Airport Service Concierge, you’ll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience—guiding guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. You’ll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential.

You’ll be assigned to one of the following key roles each shift, depending on the needs of the day:
Check-in Agent: Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials.
Boarding Agent: Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures.
Security Screening Support: Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance.
Ground Security Coordinator (GSC): Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.

Additional responsibilities include:
Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers.
When scheduled, handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures.

Requirements

• High school diploma or GED
• Ability to occasionally lift 75+ pounds
• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.
• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.
• Participation in initial and random drug and alcohol screenings in accordance with the DOT and FAA guidelines.
• Current and valid Driver’s license required.

Nice To Haves

• 2+ years of customer service experience.
• Aviation experience.

Responsibilities

• Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials.
• Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures.
• Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance.
• Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.
• Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers.
• Handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures.

Benefits

• Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month.
• 100% employer paid dental & vision
• Up to $2,100 annually for HSA contribution.
• Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED