Airport Security Systems Assistant I

City of Atlanta • Atlanta, GA

1d • Onsite

About The Position

The Airport Security Systems Assistant I supports airport security and compliance by processing TSA-required credentials for employees, tenants, airlines, concessionaires, and contractors needing access to the Security Identification Display Area (SIDA) and/or Air Operations Area (AOA) at Hartsfield-Jackson Atlanta International Airport (ATL). This position verifies identity and documentation, completes badging workflows, issues access media, maintains secure records, and provides customer service in a fast-paced, highly regulated environment.

Requirements

• High school diploma or equivalent is required.
• Minimum two (2) years of directly related professional data entry operations and customer service experience in an administrative, compliance, customer service, records, or security-related role is required.
• Knowledge of airport security, credentialing, compliance, and customer service practices in a regulated environment.
• Knowledge of procedures for safeguarding sensitive records, access media, badge stock, controlled materials, and personally identifiable information (PII).
• Skill in using computers, modern office suite software, data entry systems, credentialing equipment, cameras, scanners, printers, fingerprinting equipment, and biometric devices.
• Skill in accurate document review, data entry, recordkeeping, and transaction processing under time-sensitive conditions.
• Ability to communicate clearly with applicants, sponsoring employers, coworkers, and leadership regarding requirements, timelines, training prerequisites, and next steps.
• Ability to remain professional and calm with difficult customers and while managing high-volume customer traffic.
• Ability to work within established procedures and written instructions, maintain confidentiality, and escalate non-routine issues, discrepancies, access errors, customer disputes, or potential security violations.
• Ability to collaborate with team members, document outcomes clearly, and support audits and compliance reporting.

Nice To Haves

• Experience with vetting and airport credentialing
• Experience with identity verification, background check workflows, and/or biometric enrollment
• Airport Certified Employee (ACE) - Trusted Agent Certification
• Typing proficiency of 35 WPM with attention to accuracy

Responsibilities

• Processes SIDA/AOA badging transactions, including new badges, renewals, modifications, replacements, and terminations.
• Verifies applicant identity and eligibility by reviewing required documentation and forms in accordance with TSA and airport policies.
• Conducts applicant intake and enrollment by collecting forms, capturing photos, completing fingerprint/biometric enrollment as applicable, and obtaining required acknowledgements.
• Manages customer traffic to maintain orderly queue flow and service standards.
• Issues, activates, updates, suspends, and revokes badges and access privileges in the badging/access control system in accordance with policy.
• Provides clear instructions to applicants and sponsoring employers regarding requirements, timelines, training prerequisites, and next steps.
• Maintains accurate, audit-ready records and ensures proper retention and confidentiality of sensitive and personally identifiable information (PII).
• Reconciles and safeguards badge stock, credential printers, and other secure materials; immediately reports discrepancies, loss, or suspected misuse.
• Responds to access issues, system errors, and applicant inquiries; troubleshoots basic problems and escalates issues as appropriate.
• Supports compliance activities, reporting, and audits by producing required documentation and transaction logs upon request.
• Ensures adherence to all security procedures for controlled areas containing PII, maintaining the security and compliance of the Credentialing Office.
• May perform other duties as assigned.

Benefits

• The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, gender identity, marital status, veteran status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED