TSA Airport Screening Operations Manager

Culmen International • Rochester, NY

12d • Onsite

About The Position

Culmen International is seeking an experienced Airport Screening Operations Manager to support the TSA in Rochester, New York. Reporting to the Task Order Project Manager, the manager leads day-to-day passenger checkpoint and checked-baggage screening operations, ensuring effective staffing and supervision, TSA compliance, efficient passenger throughput, and strong operational performance. The role is based onsite in a fast-paced, mission-critical airport environment and supports a 24/7 operation.

The manager anticipates operational challenges, deploys personnel effectively, makes sound decisions, and keeps teams focused on security and passenger service. The role oversees frontline supervisors and uses operational data and performance metrics to improve workforce readiness, screening performance, passenger throughput, and mission effectiveness.

Requirements

• Five or more years of progressively responsible experience in aviation security, airport operations, security screening, or comparable operational management; the posting describes this experience as preferred.
• Demonstrated experience supervising large, shift-based workforces.
• Strong understanding of operational scheduling, workforce deployment, and performance management.
• Experience operating in a regulated security environment.
• Strong decision-making, communication, and stakeholder-management skills.
• U.S. Citizen or U.S. National with the ability to satisfy applicable TSA suitability and access requirements.
• Ability to work onsite and support a 24/7 airport operation.

Nice To Haves

• Prior STSO, Transportation Security Manager, SPP Operations Manager, or comparable experience.
• TSA SPP experience.
• Experience with both passenger and checked-baggage screening.
• Bachelor's degree or equivalent combination of education and experience.
• Experience using operational data to improve throughput, staffing efficiency, and screening performance.

Responsibilities

• Lead daily passenger checkpoint and checked-baggage screening operations.
• Manage STSOs and other operational supervisors, maintaining effective supervisory coverage across shifts.
• Develop and adjust operational schedules based on passenger volumes, flight schedules, staffing availability, and screening requirements.
• Monitor checkpoint wait times, passenger throughput, staffing utilization, security effectiveness, and overall operational performance.
• Coordinate with TSA/FSD personnel and airport stakeholders on daily operational requirements.
• Lead implementation of new or revised TSA screening procedures and directives.
• Identify operational risks, performance gaps, and workforce issues, and implement appropriate corrective actions.
• Support incident response, irregular operations, contingency staffing, and surge requirements.
• Develop frontline supervisors and reinforce a culture of accountability, professionalism, security effectiveness, and customer service.
• Use operational data and performance metrics to identify opportunities and drive continuous improvement.

Benefits

• Exceptional medical, dental, and vision insurance; employee premiums are 100% paid by Culmen, and dependent coverage is available at a nominal rate.
• 401(k), immediately vested, with a 4% match.
• Company-paid life insurance and disability insurance.
• Supplemental insurance available.
• Opportunities for training and continuing education.
• 12 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed