TSA Airport Screening Operations Manager
About The Position
Culmen International is seeking an experienced Airport Screening Operations Manager to support the TSA in Rochester, New York. Reporting to the Task Order Project Manager, this role leads day-to-day passenger and checked-baggage screening operations, ensuring effective staffing and supervision, TSA compliance, efficient passenger throughput, and strong operational performance. The position is based onsite and supports a 24/7 airport operation. The manager works with frontline teams and stakeholders to maintain workforce readiness, screening performance, security effectiveness, and a strong passenger experience.
Requirements
- Five or more years of progressively responsible experience in aviation security, airport operations, security screening, or comparable operational management is preferred.
- Demonstrated experience supervising large, shift-based workforces.
- Strong understanding of operational scheduling, workforce deployment, and performance management.
- Experience operating in a regulated security environment.
- Strong decision-making, communication, and stakeholder-management skills.
- U.S. Citizen or U.S. National with the ability to satisfy applicable TSA suitability and access requirements.
- Ability to work onsite and support a 24/7 airport operation.
Nice To Haves
- Prior STSO, Transportation Security Manager, SPP Operations Manager, or comparable experience.
- TSA SPP experience.
- Experience with both passenger and checked-baggage screening.
- Bachelor's degree or equivalent combination of education and experience.
- Experience using operational data to improve throughput, staffing efficiency, and screening performance.
Responsibilities
- Lead daily passenger checkpoint and checked-baggage screening operations.
- Manage STSOs and other operational supervisors, maintaining effective supervisory coverage across shifts.
- Develop and adjust operational schedules based on passenger volumes, flight schedules, staffing availability, and screening requirements.
- Monitor checkpoint wait times, passenger throughput, staffing utilization, security effectiveness, and overall operational performance.
- Coordinate with TSA/FSD personnel and airport stakeholders on daily operational requirements.
- Lead the implementation of new or revised TSA screening procedures and directives.
- Identify operational risks, performance gaps, and workforce issues, and implement appropriate corrective actions.
- Support incident response, irregular operations, contingency staffing, and surge requirements.
- Develop frontline supervisors and reinforce a culture of accountability, professionalism, security effectiveness, and customer service.
- Use operational data and performance metrics to identify opportunities and drive continuous improvement.
Benefits
- Medical, dental, and vision insurance, with employee premiums 100% paid by Culmen and dependent coverage available at a nominal rate.
- 401(k) with immediate vesting and a 4% match.
- Life insurance and disability insurance paid by the company.
- Supplemental insurance available.
- Opportunities for training and continuing education.
- 12 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
