Airport Rental Agent

Budget Rent A Car of Utah•Elko, NV

12h•Onsite

About The Position

Avis Car and Truck Rental is currently hiring for an Airport Rental Agent. As a rental counter agent, you are responsible for providing excellent customer service and sales to travelers by assisting them with renting vehicles as well as preparing cars for their next rental. This role involves working in a fast-paced environment where attention to detail, problem-solving, and strong communication skills are essential.

Requirements

High school diploma or equivalent required.
Previous experience in a customer service, retail, hospitality, or within the car rental industry is ideal.
Ability to work independently with minimal supervision.
Excellent communication and interpersonal skills.
Ability to handle stressful situations calmly and efficiently.
Valid driver’s license with clean driving record (no more than 2 incidents/accidents in last 3 years).
Must be 18 years of age and legally authorized to work in the United States.
Must work weekends.

Responsibilities

Conduct vehicle inspections before and after rentals, documenting any existing damage and ensuring vehicles are washed and detailed, ready for next customer.
Greet customers warmly, answer questions, and assist with the car rental process from start to finish.
Promote upgrades to a more premium car. Advise customers on protection product services and additional services to enhance the customer experience.
Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements.
Address and resolve customer inquiries, complaints, or issues efficiently and professionally.
Provide customers with information on vehicle options, features, and pricing.
Maintain the cleanliness and organization of the rental counter and surrounding area.
Keep accurate records of transactions, inventory, and customer interactions.