Airport Operations Supervisor (9221) – SFO – (A00032)

City and County of San Francisco•San Francisco, CA

4d•$141,830 - $172,328•Onsite

About The Position

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification, they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. San Francisco International Airport (SFO) is one of the most dynamic and consequential airports in the world, serving as the primary international gateway to Northern California and Silicon Valley. As an enterprise department of the City and County of San Francisco, SFO welcomes over 54 million guests annually and offers nonstop service to more than 140 destinations worldwide on 50+ airlines. SFO is far more than a transportation hub. It is a recognized leader in environmental sustainability, equity, arts and culture, and forward-thinking infrastructure. With approximately 1,900 City employees and a broader community of more than 25,000 workers across airlines, concessionaires, and partners, SFO generates significant economic vitality across the Bay Area region. Our mission is to deliver an airport experience where people and our planet come first. Our core values of Safety and Security, Teamwork, Excellence, Care, and Equity guide everything we do as we build a supportive, purpose-driven workplace where all employees can thrive. SFO is proud to be an equal opportunity employer committed to a diverse, equitable, and inclusive workplace. We welcome candidates of all backgrounds, identities, and lived experiences. Applicants are considered regardless of race, sex, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, military and veteran status, or other protected category under applicable law.

Requirements

High school diploma or equivalent (GED or High School Proficiency Examination)
Four (4) years of safety and/or security operations experience at an airport, airbase, airline, or military base performing safety, security and inspection duties equivalent in scope and level to class 9213 Airfield Safety Officer in the City and County of San Francisco, of which one (1) year must include recent airfield operations experience
Possession of or ability to obtain a valid California Class C driver license prior to employment.
Recent airﬁeld operations experience (within the last seven (7) years) must have included inspecting and analyzing airﬁeld surfaces, assets, and related facilities for safety, security, and compliance related data and to develop recommendations to enhance an airport, airbase, FBO, airline ramp, or military operation, including composition of related letters, memoranda and reports.

Nice To Haves

Expert knowledge of CFR Part 139, Part 77, FAA Advisory Circulars 150 series, and incident management in Airport/Airside/Airfield Operations.
Working knowledge of CFR Part 1542 and FEMA ICS.
Expert in aviation phraseology and public safety communications with ability to communicate via two-way radio, telephone, and messaging applications to Airside Operations team, Communications Dispatcher(s), FAA Air Traffic Control, Airport Duty Managers, AIOC, and other stakeholders.
Experience collaborating on deliverables with multiple stakeholders.
Thorough knowledge and application of Airport and Aviation Security principles, methods, and practices.
Excellent interpersonal, verbal and written communication skills.
Well-versed in conflict resolution and motivating subordinate staff to improve performance.
Experience supervising teams of eight (8) or more first responders in a 24/7 operation.
Solutions-oriented and adaptable to changing simultaneous situations and incidents.
Proven track record of successful multitasking and project management.
Ability to meet commitments, work independently, accept accountability, and remain focused under pressure.
Excellent analytical skills with decisiveness and ability to rapidly adjust.
Experience utilizing CCTV and video management systems.
Previous experience working in a control center environment.
ACI and AAAE Airport Operations and/or Security or AAAE Certified Member (CM) certification.

Responsibilities

Supervise Airfield Safety Officers and other subordinate staff and oversee the daily operations of a 24/7 section.
Coordinate all airside activities with various Federal, State, and local agencies as well as other airport departments, tenants, and agencies, including escorts and remote aircraft parking.
Coordinate airside construction and maintenance projects with various airport departments, tenants, and agencies.
Proactively lead collaterals (programs, projects, initiatives, committees, etc.) to enhance the department
Respond to all emergencies involving airport activities and coordinating Airside Operations emergency response.
Act as Airside Operations’ liaison during V.I.P. operations.
Prepare and present informational and operational briefings, presentations, and reports related to safety and security incidents and injuries; issue Notice to Air Missions (NOTAMs) to reflect changing airfield conditions and/or hazards to air traffic; participate in safety risk assessments via SFO’s Safety Management System (SMS).
Interpret and enforce Airport Rules and Federal Regulations; admonish verbally or in writing, and issue citations for violations; input, review, and approve citations with software.
Conduct basic investigation of infractions and administer progressive discipline.
Represent Airside Operations in the Airport Integrated Operations Center (AIOC) and coordinate Airside information from the shift supervisor, manager(s), and/or director to the AIOC Team Leader.
Refer noise complaints received to the Noise Abatement Division.
Develop and administer training programs, standard operating procedures, and other related programs; prepare and maintain training syllabus and records for Airfield staff.
Develop and administer training for wildlife management; oversee the wildlife hazard management program including habitat control, harassment, depredation, and safe use of firearms.
Involvement in managing daily Airside Operations in the collaborative setting of a control center type environment.
Perform other functions outlined in the 9221 Airport Operations Supervisor.