Austin Aviation - Airport Operations Supervisor

City of Austin

2d•Onsite

About The Position

Provide day-to-day supervision and direction to a shift of operational staff who are responsible for providing a safe and secure environment for the traveling public, Austin-Bergstrom International Airport, City of Austin employees, and neighboring communities by recognizing and responding to violations of local, state, and federal laws and ordinances. The Terminal Operations Supervisor ensures compliance with federal, state, and department regulations while overseeing daily operations, safety, and security within the airport. This role coordinates activities across divisions, contractors, and stakeholders, monitors facilities and operations, and provides direction during critical incidents. The supervisor develops and enforces policies, procedures, and emergency plans, investigates complaints or operational issues, and prepares accurate technical reports and documentation. Additional responsibilities include managing procurement and inventory, responding to passenger and stakeholder concerns, representing the airport in meetings, advising management on safety and security improvements, and coordinating responses to operational or technical issues to maintain a safe, secure, and efficient airport environment.

Requirements

Graduation with a Bachelor’s degree from an accredited college with major coursework in Criminal Justice, Aviation Management, Airway Science, Public Administration, Business Administration, or related field, plus three (3) years of security or airport operations work experience, one (1) year of which is in a leadership/supervisory capacity.
Knowledge of general airport operations.
Knowledge of airport security emergency operations.
Knowledge of Federal, State and Local laws.
Knowledge of city practice, policy and procedures.
Knowledge of supervisory and managerial techniques and principles.
Knowledge of safety practices and procedures.
Skill in oral and written communications.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to quickly recognize and analyze irregular events.
Ability to deal effectively with a wide range of local, state and government officials, the news media and private citizens.
Ability to handle extremely intense and chaotic emergency situations.
Ability to establish and maintain good working relationships with other city employees and the public.
Valid Texas Class "C" Driver's License.
Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
Must have the ability to read, write, and fluently speak in English.

Nice To Haves

Experience in safety regulations, construction standards, and best practices in an airport or operational environment.
Experience in the ability to supervise and manage teams of 15 or more employees in a fast-paced, customer-focused operation.
Experience in conducting investigations, documenting findings, evaluating evidence, making recommendations, and providing accurate reports.
Experience in managing airport critical incidents.
One (1) year of directly related professional experience may substitute for one (1) year of the required education up to four (4) years.

Responsibilities

Ensures compliance with federal, state, and local regulations regarding airport operations and security.
Coordinates division operations with other divisions and outside contractors
Reviews logs and reports to ensure accuracy and completeness.
Writes technical reports.
Provides direction and instruction on resolving critical incidences/situations, operational related activities, security related activity, security breaches, violations of rules and regulations, etc.
Develops and enforces policies and procedures, emergency plans, SOP's, ASP, etc.
Investigates complaints or issues and provides recommendations for resolution.
Monitors airport activities, inspects airport activities, and inspects airport property and facilities.
Performs administrative duties, i.e., review, approve, generate, and distribute reports, write memos, correspondence, proposals, and review and provides recommendations for modifications to airport certification manuals/emergency plans, etc.
Performs procurement duties and responsibilities, i.e., solicit bids, obtain purchase order numbers, track equipment purchases, report to Aviation Finance division annual inventory of equipment, etc.
Maintains records and operational logs, prepares reports and correspondence.
Reviews logs and reports to ensure accuracy and completeness to include writing of technical reports.
Responds and handles customer complaints.
Represents City on boards, commissions, meetings, etc.
Advises airport management on needed actions and improvements to security and safety.
Coordinates the airport's response to critical incidents.
Responds and handles technical issues related to the security system.
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.