Airport Operations Specialist- Landside

Port of Portland•Portland 97218, OR

1d•Onsite

About The Position

The Port of Portland is hiring an Airport Operations Specialist to support Portland International Airport (PDX). Under the general direction of the Airport Duty Manager, the role monitors, reports on, and responds to operational situations in the terminal and landside areas. It evaluates and applies standard operating procedures and helps coordinate Port resources to support airport operations around the clock. The position includes independent work in an office and outdoors in varying weather conditions, with frequent vehicle use for on-site surveillance and inspection. The role may require working holidays. It provides oversight of terminal and landside operations and systems, helps address routine and irregular operations, and supports safety, security, efficiency, and customer service.

Requirements

At least 2 years of experience applying directive or regulatory requirements in a dynamic operational environment.
Ability to pass and maintain a Criminal History Records check and Security Threat Assessment for a PDX Security Badge.
Maintain a valid state driver's license.
Pass drug screening.
Ability to safely and effectively operate a motor vehicle in the airfield environment.
Ability to evaluate and report operational plans and impacts and recommend resolutions to the Airport Duty Manager.
Ability to solve problems effectively while applying complex regulations and procedures under high-pressure circumstances.
Knowledge of FAR Parts 139 and 77, TSA 1542, airport rules and regulations, safety and security, landside operations including parking, ground transportation and busing, and principles and practices of air terminal operations.

Nice To Haves

Direct experience with TSR 1542, or an equivalent combination of education and/or relevant experience.
Bachelor's degree in a related field.
At least 2 years of high-volume customer service experience.

Responsibilities

Conduct daily terminal and concourse inspections, complete the terminal checklist, and identify and report maintenance issues.
Monitor airline ticket lobby areas and security checkpoints for passenger movement and procedural compliance, making adjustments as needed.
Ensure concessions operators comply with leasing space agreements.
Maintain subject matter expertise and documentation in assigned operational areas.
Inspect terminal roadways to assess vehicle and pedestrian flow.
Monitor public parking facilities and notify the appropriate Port department of identified issues.
Inspect the taxi hold lot for compliance with Port ordinances and airport rules and regulations.
Provide customer service and relationship management to customers, travelers, tenants, and other stakeholders.
Coordinate with airline and airport tenant and concession representatives to facilitate passenger movement during normal and irregular operations, construction, and facility closures.
Take corrective action when required and coordinate with stakeholders to mitigate construction impacts to the traveling public.
Provide 24/7 oversight of terminal and landside systems under the direction of the Airport Duty Manager, focusing on safety, security, efficiency, and customer service.
Evaluate, report, and recommend corrective actions for planned and unplanned terminal and landside closures or restrictions.
Help coordinate responses to emergencies, weather problems, construction and maintenance, and other irregular situations.
Conduct airport operations training as needed and as directed by the Airport Duty Manager.