Austin Aviation - Airport Operations Specialist

City of Austin

1d•$27 - $32•Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. About Austin-Bergstrom International Airport Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight. Job Description: Purpose: Provide a safe and secure environment for the traveling public, Austin-Bergstrom International Airport and City of Austin employees, and neighboring community by recognizing and responding to violations of local, state, and federal laws and ordinances.

Requirements

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Criminal Justice, Aviation Management, Airway Science, Public Administration, Business Administration, or related field.
OR Four (4) years of experience in the U.S. Military Services, peace officer, airport operations, or other security related field.
Any combination of the above.
Valid State of Texas Class “C” Driver License.
Must be able to pass a criminal background check and obtain and maintain federal mandated security clearances required to work at an airport.
Must have the ability to read, write, and fluently speak in English.
External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.

Nice To Haves

Experience in Operations, Safety, or Facility Management, at least 1–2 years of experience in an operations, customer service, emergency response, or facility coordination role, preferably in a fast-paced or regulated environment.
Strong Analytical and Incident Reporting Skills.
Demonstrated ability to assess situations, gather details quickly, document incidents accurately, and communicate findings clearly both verbally and in writing.
Proficiency in Multi-Tasking and Real-Time Problem Solving.
Ability to coordinate with multiple departments, manage simultaneous tasks, and make decisions under pressure while maintaining professionalism and attention to detail.

Responsibilities

Prevents introduction of weapons, bombs, explosives, and other devices, by performing frequent patrolling of airport property and surrounding areas, conducting safety and security training, responding immediately to airport security breaches and alarm violations.
Inspects facilities and ensures safe operating conditions
Enforces federal, state, and local laws, regulations, and ordinances by issuing citations, warnings, notice of violations, and conducting inspections.
Monitors airport activities, inspects airport property and facilities and uses security tools and equipment and processes to identify and deter potential threat elements.
Responds to medical, fire, hazardous materials, disturbances, security violations, aircraft alerts and crashes, burglaries, alarms, and other emergencies as necessary and implements emergency plans.
Investigates accident scenes to include, interviewing suspects and witnesses, following-up on accidents/incidents by contacting witnesses, gathering and sharing information, etc.
Provides training and classroom instructions on a variety of subjects relating to airport operations and security.
Writes technical reports.
Recommends improvements to supervisors and management.
Provides customer service to the general and traveling public, Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies by performing duties such as providing escort services.
Maintain a visible and active presence in assigned areas ensuring compliance with safety and security procedures.
Respond immediately to security breaches, alarm violations, and emergency situations, including medical incidents, fire, hazardous material spills, disturbances, aircraft alerts, and other operational disruptions.
Inspect airport facilities and equipment daily to ensure safe operating conditions, submitting work orders or initiating corrective action as needed.
Utilize security tools, surveillance systems, and reporting platforms (such as ASOCS) to identify and mitigate potential threats.
Investigate accidents and incidents, including interviewing witnesses, gathering evidence, and preparing detailed reports.
Provide exceptional customer service to travelers, airport employees, government agencies, and stakeholders.
Responds to medical, fire, hazardous materials, disturbances, security violations, aircraft alerts and crashes, burglaries, alarms, and other emergencies as necessary and implements emergencies.