Airport Operations Manager - Missoula, MT

LAZ Parking Northwest•Missoula, MT

8d•Onsite

About The Position

The Airport Operations Manager will have overall management responsibility for the implementation and enforcement of operational, financial, personnel, accounting and maintenance procedures related to the parking operation. The position involves leading, directing, and developing a team of employees, preparing annual operating budgets, managing client relationships, and ensuring customer satisfaction. The role also requires developing and submitting reports, managing labor contracts if applicable, and communicating with local authorities and stakeholders.

Requirements

Bachelor's Degree or equivalent work experience.
8+ years in Management role.
Parking experience required; airport combined with commercial experience desired.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Parking management experience is required.
Excellent financial, budgeting, and reforecasting skills required
Ability to seek improvement and create an environment of idea sharing and creative problem solving.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.

Nice To Haves

Ecommerce experience a plus but not a requirement.

Responsibilities

Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
Identifying high potential employees to support the organization’s continued growth.
Preparation of annual operating budgets and monthly reviews of profit/loss statements.
Responsible for developing client relationships and business retention.
Organize and narrate parking management skills for all employees and Supervisors.
Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our client.
Daily, Weekly, Monthly, and Annual financial and operational reports as required.
Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.
Managing, planning, scheduling, training, and directing the activities of Employees and Supervisors, which may require compliance with the Collective Bargaining Agreements.
Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
Implement and complete other projects, programs, and initiatives that may arise from the operation.
Participate in labor contract management if applicable.
Review and edit proposed parking, maintenance, etc. agreements.
Communicate with local police department and emergency management teams regarding operations.
Organize and manage the oversight of event operations within LAZ Parking.
Monitor, review, and analyze the market rate structures.
Implementation and completion of other projects, programs, and initiatives that may arise.
Identify future hiring needs and develop job descriptions and specifications.
Understand and maintain audit principles, practices, and methodologies that are required.
Develop and submit documentation needed for required annual submissions.
Support the creation of the marketing budget while monitoring the costs of marketing activities
Ensure safety SOPs are followed and prioritized utilizing resources such as Samsara, Safety Manager, location inspections, location safety audits, daily huddles, LAZ People, etc.
Additional related duties as assigned.