Airport Operations Center Manager

City of Atlanta • Atlanta, GA

7d

About The Position

General Description and Classification Standards: Duties include but are not limited to: reports directly to Emergency Management Executive leadership, directs the daily operations of the Airport Operations Center (AOC). Selects, trains, schedules, and monitors 911 staff through supervisors, and support staff to ensure accurate and timely response by police, fire, operations and other response personnel. Develops and ensures proper policies and procedures for dispatch operations are followed consistently. Maintains relationships with operations management in Police, Fire, and emergency service agencies and other 911 operations in other jurisdictions. Supervision Received: Direction received is very general and focuses on organization objectives and quality-, short- and long-term operating objectives, managerial effectiveness; is typically collaborative in nature.

Requirements

• In-depth knowledge of emergency response processes and resources; extensive knowledge of 911 emergency communications operations; familiarity with police, fire, airport operations, and other public safety operations, particularly as it relates to emergency response.
• Forward-thinking leadership and motivational skills.
• Skills in identifying operating issues and developing long-term resolutions.
• Exceptional oral and written communications skills.
• Skills in coordinating, managing, and directing employees.
• Ability to plan and manage operations of a 911 call center.
• Exceptional ability to build relationships with internal and external constituents/partners.
• Bachelor’s degree in any field.
• Minimum of 5 years of experience in 911 call center operations.
• 3-5 years of leadership or supervisory experience in a 911 operations center or equivalent.

Nice To Haves

• Bachelor’s degree in law enforcement, criminal justice, business, public administration, or related area.
• 8 or more years of experience in a 911 operations center or equivalent.
• 5 or more years of leadership experience as a manager or operations head in a 911 operations center or equivalent.
• EMD and GA POST Communications Officer certified.
• POST Communications Officer Certification, POST Instructor Certification

Responsibilities

• Directs the daily operations of the AOC.
• Provides leadership and coaching to supervisory management and lead worker employees.
• Ensures that proper procedures are established with each emergency service and that procedures are followed consistently.
• Maintains close relationships with operations management in the Police, Fire, Operations, Security, Maintenance, other emergency service agencies and with other 911 operations in other jurisdictions.
• Proposes changes in policies, procedures, and systems as needed to meet service requirements and improve quality and responsiveness.
• Research incidents and prepares reports of findings as necessary or by request from Emergency Management Executive Leadership.
• Ensures staffing and service level requirements are met through supervisors and support staff.
• Approves and ensures payroll is complete in a timely and accurate manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager