Airport Operations Analyst

PSA Airlines•Charlotte, NC

3d•Onsite

About The Position

Serves as the analytical bridge between schedule planning and station-level execution, identifying and removing airport-related roadblocks including gate constraints, ramp capacity, taxi delays, and construction impacts to ensure reliable carrier performance on the day of operation. Proactively evaluates airport and station constraints gate availability, taxi-in/out times, and facility construction phasing and assesses their impact on schedule executability, translating operational data into actionable recommendations that improve on-time performance, completion factor, and station-level reliability. Works cross functionally with IOC, Station Leadership, Maintenance, Crew Planning, and Corporate Real Estate (CRE) to diagnose airport-side performance barriers and support real-time operational decision-making, while driving continuous improvement through block-miss analysis, performance monitoring, and structured after-action reviews.

Requirements

High school diploma or equivalent.
4+ years of progressively responsible experience in airline operations, with exposure to operational decision-making, coordination, or performance analysis (e.g., IOC, crew scheduling, dispatch, maintenance coordination, or station leadership).
Strong working knowledge of airline operational workflows, constraints, and performance drivers.
Experience analyzing operational performance data and translating insights into actionable recommendations.
Demonstrated ability to collaborate cross-functionally in a fast-paced, operational environment.
Ability to speak/read/write in English.
If hired, must be able to demonstrate that you are authorized to work in the U.S.

Nice To Haves

Bachelor’s degree in Aviation, Operations, Business, Data Science or related field
Experience with regional airline operations.
Prior experience supporting or working within an Integrated Operations Center (IOC).
Familiarity with schedule planning, network planning, or manpower planning processes.
Experience conducting root cause analysis and leading after-action reviews
Knowledge of airline performance metrics (e.g., D0, A14, completion factor, reliability).
Experience using operational reporting tools, dashboards, or data visualization platforms.
Experience analyzing airport infrastructure constraints (gate utilization, taxi times, construction impacts) and their effect on airline schedule performance.

Responsibilities

Acts as the analytical liaison between Network Planning and Operations to evaluate whether schedules are built for successful execution.
Conducts recurring schedule reviews with Manpower Planning to assess operational feasibility.
Analyzes key schedule components including turn times, taxi-out times, block times, hub bank structures, peak volumes, spare aircraft rotations, RON placements, and maintenance routing.
Identifies structural schedule risks that may negatively impact operational performance and recommends adjustments (e.g., turn times, block times, retiming).
Monitors chronically underperforming flights and stations particularly those with recurring taxi-related block misses, TBFM-impacted arrivals, or persistent gate/ramp congestion and recommends corrective actions.
Identifies and evaluates airport-level operational constraints including gate availability, runway/taxiway restrictions, ongoing construction projects, towing limitations, and deicing-pad capacity and quantifies their impact on taxi times, turn performance, and block execution.
Maintains a current view of infrastructure constraints for key hubs and outstations.
Partners with Station General Managers and Corporate Real Estate (CRE)/Facilities to develop and recommend mitigation strategies for airport roadblocks including construction-phase workarounds, gate reassignments, alternate towing procedures and coordination with airport authorities ensuring constraints are addressed before they degrade carrier performance.
Monitors airport infrastructure changes (construction timelines, gate closures, taxiway restrictions) on a rolling basis, ensuring that schedule and resource plans reflect current airport conditions rather than being discovered on the day of operation.
Analyzes patterns of block-time misses across the network, with particular focus on taxi-in and taxi-out delays at congested or construction-impacted airports.
Diagnoses root causes (e.g., extended taxi queues, gate-hold delays, runway configuration changes), cascading effects, and coordinates with the IOC to implement day-of mitigations.
Partners with the Integrated Operations Center (IOC) and Crew Scheduling to prepare for forecast disruptions 48–72 hours in advance.
Evaluates reserve coverage, spare aircraft positioning, and pre-cancellation strategies to mitigate operational impact.
Provides real-time analytical support during irregular operations to align execution decisions with schedule intent and recovery strategies.
Facilitates structured After-Action Reviews (AARs), documenting performance gaps, decision effectiveness, operational impacts, and corrective actions.
Translates AAR insights into improvements in schedule design, resource planning, and operational processes.
Partners with Operations Performance teams to track and validate the effectiveness of operational initiatives.
Analyzes performance data to measure impact of schedule changes, process improvements, and resource adjustments.
Ensures insights translate into measurable improvements in on-time performance, reliability, and completion factor.
Maintains closed-loop feedback by incorporating frontline operational insights (e.g., crew reports, station feedback).
Supports cross-functional performance reviews to align stakeholders on trends, outcomes, and action plans.
Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
Performs other duties as assigned.

Benefits

Travel privileges on the American Airlines global network
A generous vacation plan designed to let you enjoy your travel perks
401(k) with company match
American Airlines Group (AAG) profit-sharing and bonus opportunities
A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
Premium dental coverage
Vision plan options provided, including a plan that covers both glasses and contacts every year
Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
Access to 24-hour virtual urgent care services
Family planning and fertility treatment
LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
Flexible Spending Accounts for both Health Care and Dependent Care services
Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional