Airport Operations Agent - Colorado Springs Airport

City of Colorado Springs•Colorado Springs, CO

13d•Onsite

About The Position

Airport Operations Agents support the safe, secure, and efficient operation of all airside, landside, and terminal areas of the Colorado Springs Airport. The position performs routine inspections to ensure compliance with Federal Aviation Administration (FAA), Transportation Security Administration (TSA), and local regulatory requirements; identifies operational issues; and issues work orders for required corrective action. Agents coordinate and support emergency response activities and staff the Airport Communications Center by answering phones and radios, monitoring operational systems, and facilitating communication among airport departments, tenants, and responding agencies. This role provides broad exposure to a wide range of operational situations and regulatory environments. It is well-suited for individuals seeking to continue building experience in airport operations or airport management. The position’s varied responsibilities offer opportunities to develop practical skills related to compliance, situational assessment, emergency coordination, and airport-wide communication processes. Pre-Employment Requirements: The selected candidate must pass (or have already passed) a fingerprint-based criminal history records check as required by the Transportation Security Administration.

Requirements

Equivalent to the completion of the twelfth grade (high school diploma or GED)
One year of full-time airport operations or administration, airfield maintenance, airline or FBO (Fixed Base Operator) ramp operations and/or directly related military experience
Possess and maintain a valid, non-probationary Colorado driver's license not subject to restrictions
Knowledge of Federal Aviation Regulations 14 CFR Part 139 and applicable Federal Aviation Administration (FAA) Advisory Circulars
Knowledge of Airport Security Regulations 49 CFR Part 1542
Knowledge of Emergency response principles and airport emergency procedures
Knowledge of Radio communication procedures and standard aviation terminology, including the phonetic alphabet
Proficiency with standard office technology, including Microsoft Office Suite and database applications
Ability to interpret and apply relevant Federal Aviation Administration (FAA), Transportation Security Administration (TSA), and Airport policies, procedures, and operational requirements
Ability to properly communicate during emergencies and remain calm under pressure
Ability to use radios, communication systems, CCTV, fire alarm systems, and related monitoring tools
Ability to work effectively with frequent interruptions and changing priorities in a fast-paced environment
Ability to demonstrate strong organizational and communication skills
Ability to stay informed of airport operational, safety, and security issues

Nice To Haves

Bachelor's degree in aviation management, flight operations, emergency management, or a related field
Two or more years of airport operations experience at a Part 139 certificated airport.
Experience issuing Notices to Airmen (NOTAMs) and coordinating operational restrictions or closures with Federal Aviation Administration (FAA) Air Traffic Control.
Completion of additional airport operations training or professional certifications
Experience supporting compliance programs related to Federal Aviation Administration (FAA) Part 139 and Transportation Security Administration (TSA) 1542 regulatory requirements
Participation in airport emergency responses, irregular operations, or snow/ice control events

Responsibilities

Conduct airfield, terminal, and landside inspections of runways, taxiways, ramps, lighting, signage, perimeter barriers, facilities, and buildings; identify discrepancies and initiate corrective actions, including issuing maintenance work orders.
Issue Notices to Airmen (NOTAMs) when conditions warrant.
Operate vehicles on airport movement and non-movement areas while maintaining required radio communication with Air Traffic Control and other airport personnel.
Respond to all airport emergencies, including aircraft incidents and accidents; coordinate responding services; serve as the initial Airport incident commander until relieved; document activities; and prepare required reports.
Perform required security inspections and compliance checks in accordance with Transportation Security Administration (TSA) regulations and the Airport Security Program; respond to alarms, security incidents, and access control issues.
Inspect and monitor terminal and landside operations to support safe passenger flow, facility readiness, and operational efficiency.
Maintain detailed written logs and prepare reports on significant events, communications, operational actions, discrepancies, and incidents occurring during the shift.
Use airport communications and monitoring systems to receive, route, and relay information; monitor radios, CCTV, fire alarm systems, emergency phones, and other tools supporting airport operations.
Communicate effectively with tenants, stakeholders, internal departments, responding agencies, and the public to support routine operations and emergency responses.
Exercise a high degree of critical thinking and sound decision-making to assess situations, determine appropriate actions, resolve operational issues, and escalate matters to senior staff when necessary.
Implement department plans and procedures during operational events, emergencies, irregular operations, and other situations requiring coordinated response, including: Implement and coordinate snow removal activities in accordance with the Airport Snow and Ice Control Plan Observing ground transportation and other landside activities to ensure compliance with Airport rules and operating requirements Coordinating responses to irregular operations such as diversions, and service disruptions
Other duties as assigned