Airport Line Service- Part-Time

City of DeKalb•DeKalb, IL

7d•Hybrid

About The Position

The Line Service position performs general aircraft fueling, customer service, and miscellaneous duties for all aircraft, based and transient, light equipment and automotive maintenance/repairs, light janitorial, and snow removal duties for the DeKalb Taylor Municipal Airport. This position requires a strong customer service background and the ability to work under minimal supervision. The position of Line Service is assigned to the Airport Division of the Public Works Department. The Line Service role is a part-time non-exempt position under the direct supervision of the Airport Manager. This is a part-time position that will average 15 to 20 hours per week and at no time may exceed 1,000 hours in a 12-month period. The work schedule will consist of hours mutually agreed upon with the Airport Manager generally between the hours of 7:30 AM and 5:30 PM, Monday through Sunday with occasional holiday and/or night call outs for aircraft fueling as needed.

Requirements

High School Diploma or equivalent.
Valid driver's license required.
Knowledge of and ability to operate certain aircraft refuelers (fuel trucks), fueling cabinets, safety and quality fuel checks and operation of machinery pertinent to accomplishing assignments.
Ability to handle monetary instruments such as credit cards and cash.
Must have the ability to complete basic arithmetic to complete financial record tasks.
Ability to work independently with minimal supervision while exercising good judgment and initiative.
Must have strong verbal and written communication skills and the ability to understand and follow complex verbal and written instructions.
Strong customer skills with the ability to develop and maintain collaborative working relationships with all levels of staff, management, customers and general public.
Must have the ability to maintain professional composure and take reasonable action when confronted with difficult situations.
Working knowledge or ability to gain proficiency with MS Office (Word, Excel, and Outlook) and aviation software required.

Nice To Haves

Previous airport line service and/or aviation experience preferred.
Previous mechanical/maintenance experience preferred.

Responsibilities

Fuels all types of aircraft including piston and turbine aircraft and helicopters according to FAA requirements.
Pumps fuel from underground tanks into aircraft and/or fuel tanks.
Assists aircraft and flight crews with various needs.
Greets, receives, and screens visitors at the Fixed Based Operation (FBO) desk.
Responds to telephone and walk-in inquiries.
Accepts fuel payments including cash handling and credit card processing.
Completes necessary logs/reports.
Assists customers with catering set-up, arrangement of courtesy cars and car rentals and coffee service for aircraft.
Performs quality and safety control checks of aviation fuel and completes necessary records.
Moves aircraft including towing and storage.
Handles aircraft cargo and baggage for aircraft passengers and crew.
Oversees ground power unit (start-ups) for aircraft including connecting and disconnecting ground power unit and directing inbound and outbound aircraft to and from the ramp.
Performs light janitorial and maintenance work at FBO.
Performs light grounds work such as landscaping and snow removal.
Completes light equipment and automotive maintenance/repair work.
Stays abreast of inclement weather conditions and disseminates information to aircraft customers as needed.
De-ices aircrafts as needed.
Completes all aircraft fueling safety training and stays current with applicable standards.
Opens, sorts, reviews and routes mail.
Assists with scheduling of conference room and set-up of room for meetings.
Completes other duties as assigned.