Airport & FBO Relationship Manager

World Kinect • Washington, DC

1d • Remote

About The Position

World Fuel is seeking a relationship-driven Aviation Account Manager to manage and grow a portfolio of airport and Fixed Base Operator (FBO) partnerships throughout the Southeast United States. This highly visible role combines account management, business development, aviation expertise, and customer relationship management. You will be responsible for retaining and growing existing airport and FBO partnerships while identifying new opportunities to expand the adoption of World Fuel's Contract Fuel, AVCARD, Retail, Rewards, and aviation service solutions. Success in this role comes from building trusted relationships, understanding customer needs, uncovering growth opportunities through data analysis, and helping aviation partners maximize the value of their relationship with World Fuel. If you're passionate about aviation, enjoy working directly with customers, and thrive in a relationship-focused sales environment, we'd love to hear from you.

Requirements

• Minimum 3 years of aviation industry experience.
• 3-5 years of experience in sales, account management, customer service, business development, or commercial roles.
• Experience building and managing customer relationships.
• Strong communication, presentation, and negotiation skills.
• Ability to work independently and manage a large geographic territory.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office, including Excel and PowerPoint.
• Experience using CRM tools such as Salesforce.

Nice To Haves

• Experience within Fixed Base Operators (FBOs)
• Experience within Airports
• Experience within Business Aviation
• Experience within General Aviation
• Experience within Charter Operations
• Experience within Aviation Fuel Services
• Experience within Aviation Service Providers
• Experience selling aviation products or services.
• Familiarity with Contract Fuel, AVCARD, fuel programs, or aviation payment solutions.

Responsibilities

• Manage and Grow Existing Partnerships: Manage a portfolio of airport and FBO partners across a multi-state Southeast territory.
• Retain and strengthen existing customer relationships across World Fuel products and services.
• Conduct regular customer visits, business reviews, and strategic account planning sessions.
• Improve customer satisfaction and enhance ease of doing business with World Fuel.
• Serve as a trusted advisor to airport and FBO partners.
• Drive Revenue Growth: Increase fuel volume, profitability, and overall partner performance.
• Expand adoption of Contract Fuel, AVCARD, Retail, Rewards, and related aviation solutions.
• Identify opportunities to increase market share within existing accounts.
• Support sales initiatives designed to grow customer engagement and product utilization.
• Achieve territory sales, revenue, and profitability goals.
• Develop New Business Opportunities: Identify and secure new airport and FBO partnerships.
• Build relationships with airport operators, FBO leadership, and aviation stakeholders.
• Conduct outreach, networking, and relationship-building activities throughout the territory.
• Represent World Fuel at aviation conferences, customer events, and industry meetings.
• Use Data to Identify Opportunities: Analyze customer activity, fuel volumes, pricing trends, and market performance.
• Use Excel, Salesforce, and reporting tools to identify growth opportunities.
• Evaluate account performance and create strategies to improve results.
• Monitor competitive activity and market trends.
• Collaborate Across the Business: Partner closely with Flight Department Sales Teams and Bulk Sales Teams.
• Work with Customer Service, Marketing, Finance, Operations, and Commercial teams.
• Coordinate product optimization, customer training, and account support efforts.
• Share market intelligence and customer feedback to help drive business decisions.

Benefits

• World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed