Airport Emergency Dispatcher (Public Safety Communications Center) - Denver International Airport

City and County of Denver • Denver, CO

1d • $31 - $49 • Onsite

About The Position

The Emergency Communications Center at DEN is dynamic and located at the 3rd busiest airport in the United States. In 2023 we handled over 220,000 phone calls and 7 million radio transmissions! The Communications Center is the heartbeat of our operations. You'll be at the forefront of our operations, operating a multi-line phone system helping customers, and solving problems that develop in the ever-changing dynamic environment of the Communications Center. You will be the first point of contact and lifeline between emergency calls and First Responders. Your ability to multitask while problem solving on the fly is crucial to effectively communicate and be “the calm” during emergency situations. Working in a 911 Communications Center is a vital role that directly impacts public safety.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Two years of public contact experience dealing with individual problems and applying policies, procedures, and/or legal guidelines; or two years of experience in call taking or dispatching for emergency services
• Must pass an initial pre-security clearance screening to obtain an OSN (Operator Security Number) from CBI (Colorado Bureau of Investigation) through successful completion of a certification as a condition of employment.
• Requires a valid Driver License at the time of application.
• FBI criminal background check is required for all positions at Denver International Airport (DEN).
• Must pass a CBI background and fingerprint check and obtain and maintain CBI certification as a condition of employment.

Nice To Haves

• One or more years of experience in an emergency services environment
• One of more years of experience in a Public Safety Answering Point (PSAP)
• Highly proficient with multiple computer programs and using those simultaneously
• An understanding of airport related geography and surrounding jurisdictions
• Willingness to obtain communications Training Officer (CTO) certification (APCO, NENA, or PSAP agency developed)
• Willingness to obtain completion of basic public-safety telecommunication training course (APCO, NENA, or PSAP agency developed)
• Willingness to obtain ICS 100, 200, 700, and 800
• Flexibility to work first, second and third shift

Responsibilities

• Obtains complete, accurate and appropriate information from calling party
• Communicates effectively with various types of callers (emotionally upset, abusive, nuisance, non-English speaking, TDD, intoxicated, mentally unstable, speech-impaired, children, elderly)
• Summarizes (in written form) incidents, descriptions and other information obtained from callers using clear, concise and appropriate language in an organized, complete and accurate manner
• Determines what information, if any, should be provided to the public, other agencies, and the media
• Explains departmental policies and procedures, and legal processes to the public, other agencies, and the media
• Advises citizens of appropriate actions to take in various emergency and non-emergency calls for service
• Determines appropriate personnel and resources to dispatch to incidents
• Communicates effectively with field units, verbally and in written form (e.g., broadcasting, receiving, and exchanging information).
• Directs and coordinates appropriate field unit response
• Initiates and coordinates allied agency response, when appropriate
• Monitors, coordinates, and accurately updates status information regarding field units and incidents
• Uses appropriate automated databases (e.g., vehicle, criminal history, driver license, wants and warrants, stolen property, gun, and various specialized data bases) and reference materials (codes, wanted lists, directories, manuals, etc.) to obtain or accurately update information
• Use NCIC/CCIC to run clearances and provide return information to officers
• Uses telephone system and related equipment, radio broadcasting equipment (Harris radio system), closed circuit television equipment, alarm monitoring system, and/or computer-aided dispatch (CAD) system properly when receiving and dispatching calls for service

Benefits

• Medical Plans, Dental, Vision Insurance – eligible within 1 month of your start date
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year) and 12 paid holidays
• STD, LTD, HSA, FSA, Life Insurance
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities; Courses and Career Development Resources; Education Reimbursement Opportunities
• Sign on bonus (up to $2,500 for external 2026 new hires)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED