SFO- Airport Duty Manager

AIRPORT MINORITY ADVISORY COUNCIL • SF, CA

4d • $149,656 - $190,996 • Onsite

About The Position

This is a Position-Based Test conducted in accordance with CSC Rule 111A. San Francisco International Airport (SFO) is one of the most dynamic and consequential airports in the world, serving as the primary international gateway to Northern California and Silicon Valley. As an enterprise department of the City and County of San Francisco, SFO welcomes over 54 million guests annually and offers nonstop service to more than 140 destinations worldwide on 50+ airlines. SFO is far more than a transportation hub. It is a recognized leader in environmental sustainability, equity, arts and culture, and forward-thinking infrastructure. With approximately 1,900 City employees and a broader community of more than 25,000 workers across airlines, concessionaires, and partners, SFO generates significant economic vitality across the Bay Area region. Our mission is to deliver an airport experience where people and our planet come first. Our core values of Safety and Security, Teamwork, Excellence, Care, and Equity guide everything we do as we build a supportive, purpose-driven workplace where all employees can thrive. SFO is proud to be an equal opportunity employer committed to a diverse, equitable, and inclusive workplace. We welcome candidates of all backgrounds, identities, and lived experiences. Applicants are considered regardless of race, sex, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, military and veteran status, or other protected category under applicable law. Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you're choosing a job with purpose.

Requirements

• Possession of a baccalaureate degree from an accredited college or university
• Five (5) years of professional-level airport/aviation work experience in customer service, facilities, or operations at a medium to large airport
• Possession of or ability to obtain a valid California Class C driver's license prior to employment.

Nice To Haves

• Two (2) years of supervisory experience in planning, directing, and/or managing of airport facilities and/or aviation operations.
• Excellent oral and written communication skills.
• Ability to conduct press interviews.
• Experience in responding to and coordinating airport emergencies and incidents of all types.
• Experience with heavy coordination of airport/airline operations with the responsibility for the overall management of the operations in a specific airport/station.
• Possession of certificate(s) of completion for Incident Command System (ICS) classes (100, 200, 300, 400, 700, and 800).

Responsibilities

• Coordinate and manage all operational activities of airport staff to ensure the safety and security of passengers, tenants, and employees; direct influence over the performance of all airport operational staff including terminals, security, airfield, baggage, parking facilities, remote property, and landside operations on a shift by shift basis; coordinates with SFPD, Security Operations Center (SOC), security vendor, and TSA to ensure security procedural compliance and manage security events including evacuation, facility searches, and re-screening.
• Identify potential problems and initiate corrective actions to minimize impact to the traveling public; coordinate resolution of issues with senior management, tenants, government officials, and other airport users; determine work priorities and deadlines; delegate to appropriate airport personnel to accomplish objectives; respond to complaints from staff, airlines, tenant, concessions, and the general public to resolve concerns and support the Airport's mission.
• Conduct briefings with senior staff and shift briefings with all department management to provide critical information to all areas; directs the use of tenant communication tools including updates to Passur and Everbridge to provide routine and emergency information to airlines and other stakeholders; advise Communications staff during Airport critical events including content of each incident communication.
• Coordinate scheduling, scope of work and safety issues with stakeholders on all construction and maintenance projects to insure minimal operational disruption; monitor all construction activity occurring in "active" terminals to address safety and customer satisfaction concerns; conduct safety spot checks of all Airport facilities; respond, assess, and fix security issues to prevent violations and fines as related to Code of Federal Regulations (CFR) 1540-1542.
• Respond and manage the airport facility including the Emergency Operations Center during emergencies; coordinate support activities for routine and non-routine situations requiring the cooperation of federal, state, and local agencies; assist SFPD-AB with managing the transient program by actively monitoring facilities, admonishing individuals, signing citizen arrest forms, updating the Airport's data file, and appearing in Court.
• Represent the Airport Director and Senior Staff during emergencies; serve as the Senior Leader on duty and the Airport media spokesperson during off hours.
• Manage access to Special System Rooms (SSR) and sensitive support areas to prevent any unauthorized access; verify tenant, maintenance, and construction crew credentials, tools, liquids, and materials to ensure compliance with security regulations; manage special events including film shoots, VIP, Government Affairs escorts by notifying all stakeholders, providing consulate assistance, and coordinating activities.
• Monitor and approve the use of common-use equipment including gates, checkpoint equipment, ticket counters, jet bridges, baggage handling systems, and baggage carousels to ensure critical equipment is available during irregular operations or emergencies; monitor the efficiency of security checkpoint lines (line wait compliance), passenger screening equipment, queuing systems, and checked baggage equipment to support the airport's goals and customer service expectations.
• Manage tarmac delay program to ensure compliance with Federal guidelines by interacting with Federal Aviation Administration (FAA) and airlines to provide alternate gates and/or bus operations; monitor ground transportation traffic flow to ensure sufficient resources for customers and help enforce provider compliance; and monitor AirTrain and BART services to ensure service levels and resolution of outages; monitor the issuance of Notice to Airmen (NOTAMS) to reflect changing airfield conditions and/or hazards to air traffic.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager