Airport Customer Service Supervisor - FAT

Unifi•Fresno, CA

2d•Onsite

About The Position

The Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. If you are a friendly, outgoing and love to make people happy on a daily basis this is the job for you!

Requirements

Valid Driver’s License.
Ability to pass a pre-employment drug screen.
Ability to pass up to a 10-year background check.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete SIDA training to obtain airport authority identification security.
2+ years of relevant experience.
Must be open minded and ready to work as part of a detail-oriented team.
Excellent customer service skills.
Strong work ethic.
Ability to work in a team oriented environment.
Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Nice To Haves

High School diploma or GED.
Able to communicate information and instructions verbally and/or via radio equipment.
Able to communicate effectively in a professional manner.
Strong leadership qualities and ability to create a passionate and efficient workforce.
Able to effectively resolve employee conflicts.
Ability to apply creative solutions that have a positive impact on results.

Responsibilities

Supervises and coordinates daily activities of employees to ensure safe and effective operations.
Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws.
Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner.
Communicates with manager concerning any problems or issues.
Schedules and conducts shift meetings.
Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Supervise team of Customer Service Agents and Leads.