Airport Customer Service Representative
About The Position
The Landline Company is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including American Airlines, Sun Country, Delta, Jet Blue, and Air Canada. They are launching service between Schulz–Sonoma County Airport and the San Francisco International Airport, allowing passengers to check in and transfer luggage seamlessly between their vehicles and partner flights. The role is for a Customer Service Agent to join the Schulz–Sonoma County Airport team, responsible for assisting with passenger check-in and secure bus boarding.
Requirements
- High School Diploma, GED or equivalent education required
- 2 years of customer service experience with attention to detail throughout
- Experience working with an Airline Passenger Service System is preferred
- Ability to pass a preemployment drug test including marijuana and to participate in random drug and alcohol testing (this is an FAA safety-sensitive position)
- Ability to work a variety of shifts including 4:00 AM – 10:00 PM, weekends and holidays
- Ability to pass a preemployment criminal background check to obtain a badge to access secure airport locations
- Ability to build rapport with customers, prioritize and multitask
- Positive attitude, strong work ethic and professional demeanor
- Excellent written and verbal communication skills
- A willingness to learn new systems and be flexible in tough situations
- Valid driver's license and reliable, personal transportation required
- Ability to lift up to 70lbs
Nice To Haves
- Experience working with an Airline Passenger Service System is preferred
Responsibilities
- Greet customers and provide information about our services
- Assist customers with the boarding process
- Answer customer questions and resolve customer concerns
- Enter passenger information into reservations systems
- Document and update customer records based on interactions
- Load and remove customer baggage from Landline vehicles and baggage carousels
- Develop and maintain knowledge of Landline’s products and services
- Complete required vehicle preparation, security, and documentation procedures accurately and in accordance with established policies and airport requirements
- Coordinate passenger, baggage, and vehicle readiness activities to support safe and on-time departures
- All other duties as assigned
Benefits
- 10 days paid time off (PTO)
- Flight perks with eligible partner Airlines for employees and eligible family members
- Up to $10,000/year in company-paid benefits
- 401(k) retirement plan
- Insurance: medical, dental, vision, short term/long term disability, company-paid life, pet, hospital indemnity, critical illness, supplemental life, and accident coverage
- Employee Assistance Program
- Airline Credit Union banking
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Double pay holiday pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
