Airport Customer Service Agent (FT) - RDM

Unifi • Redmond, OR

6h • Onsite

About The Position

This is a full-time position for an Airport Customer Service Agent at the Redmond (RDM) location. The role involves various tasks related to passenger handling, including boarding and deplaning, managing reservations and ticketing, providing travel information, and coordinating with internal resources to ensure timely flight dispatches. The agent will also be responsible for handling passenger luggage and maintaining accurate passenger information in the ticketing reservation system.

Requirements

• Knowledge of Ticketing systems, Computers, Unifi, Safety, Security, Airport layout, FAA, Flight schedules and Station policies and procedures.
• Must be able to follow directions, count, calculate and read and interpret documents.
• Customer Oriented - Ability to great customers in a friendly and courteous manner and take care of the customers’ needs and personal belongings while following company procedures.
• Attendance and Reliability –Ability to maintain regular attendance and report to work on time and at assigned post at the start of the shift.
• Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, listen and understand the needs of the customer and comments and questions of others in the workplace.
• Accuracy - Ability to perform work accurately and thoroughly to ensure passenger/flight information is correct.
• Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc..
• Honesty/Integrity/Ethical Standards – Ability to maintain high morale standards and be honest and ethical while performing job duties and handling customer belongings.
• Organizational/Time Management-Ability to work in an organized fashion and respond to customer requests to ensure passengers are boarded in a timely manner.
• Safety - Ability to follow established safety policy and procedures.
• Teamwork – Ability to work with others as a team to perform and complete job duties.
• Adaptability - Ability to adapt to change in the workplace such as working different schedules, locations, assignments, shifts or work at various paces.
• Must be 18 years of age
• Eligible to work in US
• Able to pass pre-employment drug screen
• Able to pass FBI criminal background check
• Able to complete SIDA training to obtain airport authority identification security badge.

Nice To Haves

• High School Graduate or General Education Degree (GED) is preferred.

Responsibilities

• Completes activities related to boarding and/or deplaning passengers and associated paperwork and/or computer entries.
• Keys passenger information into the ticketing reservation system.
• Assists passengers with reservations, ticketing, and adjustments to itinerary.
• Greets passengers and provides necessary travel and gate information.
• Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.
• Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time.
• Lift or moves passenger luggage onto baggage belt and creates bag labels to ensure proper delivery.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED