Airport Customer Service Agent - Denver International Airport

City and County of Denver•Denver, CO

2d•$24 - $36•Onsite

About The Position

Denver International Airport is hiring an Airport Customer Service Agent to join our team and serve as a Brand Ambassador for DEN! With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.

Requirements

Five (5) years customer service experience working in an airline, airport, service, hotel or hospitality industry
Professional level experience in using Microsoft Outlook or Microsoft Word
Strong oral communication skills
Graduation from high school or possession of a GED, HiSET or TASC Certificate.
Two (2) years of customer service work for airlines, call center, hospitality, ground transportation or other industries.
Requires a valid Driver's License at the time of application.
Licenses and certifications must be kept current as a condition of employment.
FBI criminal background check is required for all positions at Denver International Airport (DEN).
Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
By position, a pre-employment physical/drug test may be required.
If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).

Nice To Haves

Bilingual - German, Spanish, French, or Mandarin a plus

Responsibilities

Serve as a “Brand Ambassador” for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations.
Support a variety of airport and employee related events, including meeting and greeting guests, providing directional information, etc.
Work closely with internal and external stakeholders by developing relationships with governmental agencies and internal departments to ensure customer service goals and objectives are met.
Staff Information Booths on the concourses to provide general wayfinding, restaurant, and retail recommendations
Staff International Arrivals providing queue line management and maintaining passenger safety and operational efficiency in the Federal Inspection Services facility
Monitor airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate authority
Proactively provide assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes
Utilize a variety of technology devices to assist customers with information requests and maintain a current level of knowledge about DEN by attending training, airport briefings and meetings with managers, supervisors, and stakeholders.
Complete various facility checks to ensure DEN is providing a positive customer experience.
Use various technology platforms to capture observations, issues, etc.
With training, provide support to other areas within the customer service department as needed, including, meet & assist services, and the Customer Relations Center.

Benefits

Medical Plans
Dental
Vision Insurance
Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
457 (b) Retirement Plan
PTO (over 3 weeks in your first year)
12 paid holidays
STD
LTD
HSA
FSA
Life Insurance
CARE Bank
Family Leave Benefits
Employee Assistance Program
Employee Volunteer Program
EcoPass (unlimited free RTD bus/train rides)
Learning and Development Opportunities; Courses and Career Development Resources