Airport Curbside Concierge Check-in Agent

SP Plus • Orlando, FL

2d • Onsite

About The Position

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Requirements

• Must have the ability and availability to work weekends and holidays, open availability is preferred.
• Must be able to work outside in various weather conditions.
• Must be able to complete airline compliance training within company-given timeframe.
• Must be eligible to work in the United States.
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.
• Excellent verbal and written communication skills.
• Ability to manage payments (credit card) received from guests.
• Ability to manage simple addition.

Nice To Haves

• Previous 1-2+ years of Customer Service experience is preferred.
• At least 6 months experience in a face-to-face guest service position preferred.
• Data Entry and/or computer experience preferred.
• Knowledge of the airline or travel industry preferred.

Responsibilities

• Handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards.
• Issuing boarding passes and tagging bags for airline passengers on departing flights.
• Providing general information to passengers about locations/directions and flight information.
• Providing a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.
• Maintaining familiarity with Safety, Security & Dangerous Goods as well as HAZMAT procedures through annual training.
• Maintaining a positive and friendly attitude in a fast paced, high volume active guest service environment.
• Assisting guests by checking their luggage and issuing boarding passes.
• Immediately and warmly greeting Guests as they approach the desk.
• Assisting guests with check-in of luggage to appropriate airlines.
• Verifying the guest flight itinerary and number of bags being checked.
• Inputting guest information for those who have not previously enrolled in the process.
• Processing the check-in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weighing guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tagging guest luggage with destination tags.
• Providing Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, securing luggage.
• Maintaining a positive, friendly and professional manner at all times.
• Organizing and stocking the Concierge desk.
• Upholding clients guest service guidelines and values.
• Managing payments (credit card) received from guests.
• Answering telephones and guest questions.
• Managing simple addition.

Benefits

• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed