Airport Communications Specialist

Reno-Tahoe Airport Authority•Reno, NV

12d•Onsite

About The Position

The Reno-Tahoe Airport Authority is seeking an experienced Airport Communications Specialist to join our Operations and Public Safety division. This job is at the center of the action at the Reno-Tahoe Airport Authority (RTAA). The Airport Communications department is the central point of in-coming and out-going communication efforts when it comes to customer/public questions, security breaches and concerns, emergencies, and unusual circumstances. In the course of a shift, your priorities shift every time the phone rings. You may help a passenger recover a lost bag, dispatch the RTAA Police Department to an emergency, check a license plate on a suspicious vehicle, or connect a parent with a child on our paging system (or all of these at the same time). To say the least, this is a busy, diverse, and interesting role. In short, you are a key player when it comes to our #1 priorities: safety, security, and customer service at the RTAA. Key to success is the ability to multi-task and keep a cool head and be able to apply everything you learned in training at a moment’s notice. Applicable experience could include experience in a dispatch center, a customer call center, or a receptionist in a busy office, or a position in which you need to successfully juggle multiple things at one time (i.e. calls, questions, interruptions, emergencies, etc.).

Requirements

High school diploma or equivalent certificate.
Two (2) years of experience as a team member in a detail-oriented environment requiring multi-tasking and direct public or customer contact.
A valid Driver’s License is required at the time of application.
Ability to type accurately at a rate of 40 words per minute.
Completed all sections on the RTAA Employment Application.
Provided detailed information to address how you meet and/or exceed minimum qualifications for the position.
Provided a minimum of five (5) years of employment history.
Explained any gaps in employment of six (6) months or more within the "Work History" section. To explain gaps, add a new employer, write what was occurring under the "Name of Employer" (e.g., unemployed, student, etc.), and list dates.
Applicants must be available to work all shifts (day, swing, and graveyard) 7 days a week - including holidays.
Must indicate availability for day, swing, and night shifts (all three), and must check the appropriate boxes under availability on the RTAA online application.

Nice To Haves

Experience in a dispatch center
Experience in a customer call center
Experience as a receptionist in a busy office
Position in which you need to successfully juggle multiple things at one time (i.e. calls, questions, interruptions, emergencies, etc.)

Responsibilities

Operate a multi-line telephone system using a headset to receive emergency and non-emergency calls from the public, tenants or Reno-Tahoe Airport Authority employees; determine the nature, location and priority of the situation; and dispatch police, fire, or Emergency Medical Services units as needed.
Assume responsibility for communications during emergency situations by operating various technologies, including electronic paging systems and direct contact phones; and convey situational and emergency information to various fire units, the FAA Air Traffic Control tower, and outlying law enforcement agencies in order to maintain coordination between units at optimum levels.
Operate/maintain computer-based routing data and documentation on emergencies, including reports of medical, fire, bomb, fuel spill, and aircraft in distress/aircraft crash alerts.
Visually monitor CCTV surveillance and alarm systems - including internal and external doors, remote gates, fire alarms, smoke detectors, and sprinklers.
Operate the airport terminal public address system to provide public information regarding facilities, services and tenants; and provide paging services.
Operate National Crime Information Center (NCIC) systems to check and/or verify information on license plates, vehicles, and persons; run criminal history checks; process warrant entries and cancellations; and interpret and convey data received in accordance with FBI Criminal Justice Information System (CJIS) and State of Nevada standards.
Dispatching appropriate resources for a wide-range of scenarios using a computer-aided dispatch system, public safety radio system, and/or a public-address paging system.
Utilizing an alert and warning notification system, monitoring CCTV cameras, door and gate access control, and fire alarm systems.
Approaching work with a positive, helpful, customer service mindset, striving to impact individuals and groups in a manner consistent with the goals and values of the RTAA.