Airport Agent - Ramp and Customer Service
About The Position
Come and work for Envoy Air, an American Airlines Group Company, at FWA and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.61 / HR. Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
Requirements
- Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
- Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
- 18 years or older.
- High school diploma, GED, or international equivalent.
- Ability to pass a pre-employment drug screen and background check.
- Authorized to work in U.S. without sponsorship.
Responsibilities
- Greet passengers and provide a seamless check-in and ticketing experience.
- Utilize reservation/ticketing software to rebook itineraries and issue boarding passes.
- Interact with customers in a courteous, efficient, and friendly manner.
- Load, unload and sort freight, mail and baggage in a safe manner.
- Achieve on-time departures and arrivals.
- Lift luggage throughout your shift.
- Cruise on the tarmac in company vehicles while getting bags to their destination.
- Work outside in all weather conditions.
Benefits
- Travel for free with your family and friends on flights across the American Airlines global network.
- Comprehensive benefits package which includes health, dental, prescription and vision coverage.
- Participate in our 401(k) program starting on your first day of employment!
- Envoy offers a company match after one year of employment.
- Paid on the job training and development programs.
- Major discounts on hotels, cars, cruises and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
