Airport Agent - Ramp and Customer Service

Envoy Air Inc. • Springfield, MO

3d • Onsite

About The Position

Envoy Air, an American Airlines Group Company, is hiring immediately for an Airport Agent - Ramp and Customer Service position at SGF Airport. This is a stable, fun, secure, and fast-growing team committed to providing outstanding customer service, with no experience required. As a Customer Service Agent, you will be responsible for creating a positive start to a passenger’s trip by greeting them and providing a seamless check-in and ticketing experience. The role involves utilizing reservation/ticketing software to rebook itineraries and issue boarding passes, while interacting with customers courteously and efficiently. Additionally, the position requires physical activity such as lifting customers’ bags onto the belt, loading, unloading, and sorting freight, mail, and baggage safely to ensure on-time departures and arrivals. You will also operate company vehicles on the tarmac to transport bags. This role offers the opportunity to work outdoors in all weather conditions and is not a repetitive 9-5 job, with shifts that may vary and include irregular and/or extended hours, weekends, and holidays. Long-term career growth is encouraged, with shifts improving over time.

Requirements

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
• Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role
• 18 years or older
• High school diploma, GED, or international equivalent
• Ability to pass a pre-employment drug screen and background check
• Authorized to work in U.S. without sponsorship

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience
• Utilize reservation/ticketing software to rebook itineraries and issue boarding passes
• Interact with customers in a courteous, efficient, and friendly manner
• Lift customers’ bags onto the belt
• Load, unload and sort freight, mail and baggage in a safe manner
• Achieve on-time departures and arrivals
• Lift luggage throughout your shift
• Operate company vehicles on the tarmac while getting the bags to their destination

Benefits

• Travel for free with your family and friends on flights across the American Airlines global network
• Comprehensive benefits package which includes health, dental, prescription and vision coverage
• Participate in our 401(k) program starting on your first day of employment
• Company match for 401(k) after one year of employment
• Paid on the job training and development programs
• Both full-time and part-time positions available
• Flexibility through the ability to trade shifts
• Available overtime
• Major discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees