Airport Agent - Baggage Service Office

Envoy Air Inc.•Nashville, TN

3d•Onsite

About The Position

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. This position is responsible for assisting passengers with claims for lost/damaged luggage, providing announcements to passengers explaining baggage procedures, offering assistance to the disabled, removing unclaimed bags from the carousel, and stacking unclaimed items onto baggage carts and into storage racks/shelves. The role also involves tracking and reconciling all claims filed by customers. Functions are performed within specific time constraints dictated by aircraft arrival and departure times. This job is subject to Department of Transportation (DOT) drug and alcohol testing.

Requirements

Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended driver’s license; some license restrictions may prohibit a candidate from qualifying for this position
Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Must be customer focused, detail oriented, and interested about the airline industry
Able to communicate in a clear, polite, and friendly manner
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Authorized to work in the United States without sponsorship

Responsibilities

Assists passengers with claims for lost/damaged luggage.
May provide announcements to passengers explaining baggage procedures and offering assistance to the disabled when reaching the baggage claim area.
Remove unclaimed bags from carousel.
Stack unclaimed items onto baggage carts and into storage racks/shelves in secured areas. May be required to handle same items multiple times. Baggage could weigh between 33.3 lbs. and 75 lbs.
Track and reconcile all claims filed by customers.
Push/pull baggage cart using two hands and with forces between 51.4 lbs. and 70 lbs.
Push/Pull baggage cart using two hands and with forces between 51.4 lbs. and 58.5 lbs.
Occasionally twist and turn upper and lower back when retrieving/placing luggage from carousel or luggage storage area, and when retrieving items from printers at desk.