Airlines Account Client Relationship Partner - Chicago- IL

DXC Technology•Chicago, IL

4d•Hybrid

About The Position

The Account Client Relationship Partner acts as the primary advisor and relationship owner for key enterprise accounts. This role merges strategic sales, relationship development, and account management to foster business growth, ensure client satisfaction, and nurture long-term executive-level relationships. DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

Requirements

Bachelor’s degree or equivalent combination of education and experience
Travel & Transport industry experienced Client Partner (Airlines)
15+ years of experience in business management, consulting, or account management, demonstrating expertise in technology and business transformation.
10+ years in a supervisory or management capacity, including experience in managing and growing significant client relationships.
A proven track record of achieving new business development, revenue, and profitability targets and managing profit-and-loss for large accounts.
Experience within a global organization of considerable size, scope, and complexity.
Strong strategic thinking, business acumen, and commercial awareness.
Exceptional communication and presentation skills, able to engage effectively with C-suite executives.
Strong analytical and problem-solving abilities for quantitative analysis and decision-making.
Executive presence with the ability to build trust at senior levels.
A deep understanding of industry trends, business challenges, and technology solutions.
Excellence in stakeholder management, conflict resolution, and team leadership.
Must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

If you live within 40 km (25 miles) of a DXC office, you are expected to work onsite at least two days per week.

Responsibilities

Demonstrate a comprehensive understanding of the client’s industry dynamics, business model, operations, and initiatives to improve revenue, profits, customer and employee engagement, and IT transformation and efficiency.
Identify and seize new business opportunities within existing client relationships.
Lead and/or oversee solution development and proposal efforts for new opportunities, ensuring alignment with client needs and organizational capabilities.
Contribute to firm leadership initiatives and help shape the organization's direction.
Guarantee responsiveness to client needs and proactively identify areas for service, staffing, and operational improvement.
Build trust through transparency, honest dialogue, and consistent communication with clients.
Promote a client-centric culture within delivery teams, ensuring value-added services beyond standard engagements.
Lead the strategic planning process for assigned accounts, aligning client objectives with organizational capabilities to achieve growth.
Develop and implement account strategies that meet revenue goals, profitability targets, and long-term client satisfaction.
Facilitate high-level strategic discussions and negotiations with C-suite executives, ensuring alignment with clients’ business aims.
Serve as the senior-most point of contact for assigned strategic clients, maintaining and enhancing executive-level relationships.
Supervise the execution of business plans, ensuring consistent and efficient operations across personnel, marketing, customer service, and accounting.
Provide strategic oversight of multiple engagement teams, ensuring quality and alignment with client expectations.
Monitor project execution, staffing, and workflow to ensure the operational and financial health of assigned accounts.
Engage in steering committee meetings and executive governance sessions to guide delivery strategy and guarantee service excellence.
Manage account profit and loss, ensuring suitable financial structures and resource allocation.
Oversee expenses related to business/accounts, balancing cost-saving measures with needs.
Develop and manage budgets to ensure activities are properly funded and aligned with strategic objectives.