Airline Wheelchair Supervisor

Metropolis Technologies•EGLIN AFB, FL

6d•Onsite

About The Position

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be able to clear a background and drug screen.
At least (1) one year of supervisory experience.
Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift.
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
Complete all required training including airport compliance.
Able to obtain an airport badge.
Employees are expected at all times to present a professional business-like image, even when working behind the scenes.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted.
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
Clean & well-maintained approved uniforms must be worn on shift.
The employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
The employee is frequently required to sit; reach with hands and arms; stand; walk.
The employee is also frequently required to climb, balance, stoop, kneel, and crouch.
In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis.
The employee must be able to lift and move up to 75 pounds regularly.
The employee must be able to move in a relatively quick manner.
Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Nice To Haves

Airline experience preferred.

Responsibilities

Oversees the wheelchair operation to ensure that all passengers requiring assistance are served in a manner that exceeds expectations.
Assists by pushing passengers in a wheelchair to and from their arrival/departure gate.
Assists passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations.
Maintains a friendly and positive attitude and is always attentive to each passenger’s individual needs.
Communicates effectively and clearly.
Asks each passenger the safety and security questions.
Pushes wheelchair passengers to and from gates.
Rolls customer-occupied wheelchairs safely down the jet bridge.
Ensures wheel brakes are in place prior to allowing passengers to exit the wheelchair.
Completes any necessary wheelchair or incident reports.
Follows dispatcher gate orders.
Maintains professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceeds customer service standards.
Carries out other duties as assigned.