Airline Ticketing Agent - DFW Airport

Hallmark Aviation Services•Fort Worth, TX

166d•Onsite

About The Position

Hallmark Aviation Services is seeking a Ticketing Agent for prestigious international airlines at DFW Airport. This role offers an exciting career in the aviation industry, focusing on providing best-in-class service. Hallmark Aviation emphasizes employee happiness and engagement, aiming to be a leader in above-the-wing ground handling services. The company seeks to build a diverse team of motivated individuals to provide outstanding service to Domestic and International Airlines at DFW.

Requirements

At least 18 years of age
High school graduate or G.E.D equivalent.
Eligible to work in the United States
English proficient, other languages are a plus.
Computer savvy
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Must be able to obtain security clearance from US Customs and Border Protection

Nice To Haves

Eager to learn new skills
Organized and logical thinker
Make quick and rational decisions
Problem Solving
Ability to adapt quickly to unforeseen situations
Effective communication skills and good listening skills
Able to multi-task and carry out duties in a dynamic environment

Responsibilities

Understand and address individual travel requirements.
Accurately handle reservations and fare calculations.
Ensure legal travel documentation (passport, visa, health) compliance.
Deliver a seamless and personalized customer experience.
Promote and upsell services such as airport upgrades, extra legroom seats, and excess baggage.
Aim to increase revenue through value-added services.
Maintain deep knowledge of commercial offerings.
Promote products that enhance the travel experience.
Educate customers about airline benefits, rules, and promotions.
Address queries and promote member enrollment.
Conduct regular stakeholder briefings to drive awareness and participation.
Monitor and document all sales activity (daily to annually).
Ensure accurate cash/card reconciliation and secure deposits.
Collaborate with Finance for compliance with airline procedures and local regulations.
Monitor booking systems and coordinate with relevant departments.
Manage special cases (e.g., unaccompanied minors, medical cases).
Oversee queue management and ensure a smooth customer flow.
Proactively manage rebooking, hotel arrangements, and other disruption support.
Handle denied boarding processes in line with policies.
Offer alternative solutions to retain customer trust.
Assist across various functions including check-in, boarding, lounge services, and ramp support.
Flexibly support operational needs as directed by the Airport Services Manager.
Learn behind-the-scenes workings of an international airport.
Rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
Professionally interact with high-profile passengers.
Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.