Airline Ticketing Agent - DFW Airport

Hallmark Aviation Services•Fort Worth, TX

50d•Onsite

About The Position

HALLMARK AVIATION SERVICES IS LOOKING FOR TICKETING AGENT FOR PRESTIGIOUS INTERNATIONAL AIRLINES AT DFW AIRPORT How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry? Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service... ... peace of mind Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at DFW JOB SUMMARY: Daily operations at the airport kiosk or ticketing desk, focusing on delivering outstanding customer service and resolving inquiries effectively. The role aims to maximize revenue through ticketing, ancillary sales, and promotion of products and the airline program, while ensuring operational excellence and customer satisfaction.

Requirements

Eager to learn new skills
Organized and logical thinker
Make quick and rational decisions
Problem Solving
Ability to adapt quickly to unforeseen situations
Effective communication skills and good listening skills
Able to multi-task and carry out duties in a dynamic environment
At least 18 years of age
High school graduate or G.E.D equivalent.
Eligible to work in the United States
English proficient, other languages are a plus.
Computer savvy
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Must be able to obtain security clearance from US Customs and Border Protection
Environmental conditions involve continuous people interaction; fast pace; exposure to high noise levels, dirt, dust, fumes, heat, cold, hazardous or toxic material; heavy crowd activity; working in confined spaces or heights frequently and for extended periods

Nice To Haves

other languages are a plus.

Responsibilities

TICKETING & RESERVATIONS
Understand and address individual travel requirements.
Accurately handle reservations and fare calculations.
Ensure legal travel documentation (passport, visa, health) compliance.
Deliver a seamless and personalized customer experience.
ANCILLARY SALES
Promote and upsell services such as:
Airport upgrades
Extra legroom seats
Excess baggage
Aim to increase revenue through value-added services.
COMMERCIAL PRODUCTS
Maintain deep knowledge of Emirates’ commercial offerings.
Promote products that enhance the travel experience.
AIRLINE PROGRAM
Educate customers about airline benefits, rules, and promotions.
Address queries and promote member enrollment.
Conduct regular stakeholder briefings to drive awareness and participation.
SALES ADMINISTRATION
Monitor and document all sales activity (daily to annually).
Ensure accurate cash/card reconciliation and secure deposits.
Collaborate with Finance for compliance with airline procedures and local regulations.
PASSENGER ACCEPTANCE
Monitor booking systems and coordinate with relevant departments.
Manage special cases (e.g. unaccompanied minors, medical cases).
Oversee queue management and ensure a smooth customer flow.
OPERATIONAL DISRUPTIONS
Proactively manage rebooking, hotel arrangements, and other disruption support.
Handle denied boarding processes in line with policies.
Offer alternative solutions to retain customer trust.
AIRPORT OPERATIONS SUPPORT
Assist across various functions including:
Check-in
Boarding
Lounge services
Ramp support
Flexibly support operational needs as directed by the Airport Services Manager.