Airline Solutions Specialist

gategroup • Vancouver, BC

7d • Onsite

About The Position

On a shift-by-shift basis, you will be the key point of contact for our airline customers. Acting as a liaison with the customer you will play a key role in advising operational departments what our airline customers need, at what time and in what quantities. Every day will bring a different set of challenges. You will be integral to our billing process. You will always conduct yourself in a courteous and professional manner when communicating with the customer and all levels within our organization to ensure that the customer requirements are met within time frames.

Requirements

• Previous Customer Service Experience
• Previous experience in a highly time sensitive environment
• Work well under pressure while dealing with multiple priorities
• Able to communicate clearly and concisely in person, in writing over the phone and radio
• Ability to work independently with information systems as well interact with customers and operational personnel.
• Excellent organizational skills and proven ability to manage multiple tasks and ensure that those tasks are prioritized in an orderly fashion.
• Excellent problem solving, prioritizing and organizational abilities.
• Superior interpersonal and team building skills.
• Intermediate computer skills, data entry and detail oriented.

Nice To Haves

• Experience with ERP systems is a plus

Responsibilities

• Monitor passenger meal / aircraft movement information and disseminate that information to internal departments as required
• Liaison with our central order control office in Toronto
• Respond to extremely time sensitive calls from external and internal customers requesting various items and services
• Direct staff in various departments as required to fulfill customer requests in the absence of a supervisor
• Ability to handle multiple priorities simultaneously while under pressure
• Communicate and coordinate with operations and customers about aircraft and ordering changes
• Utilize various airlines systems to retrieve meal and aircraft updates
• Enter and maintain customer orders in ERP system
• Perform checks on orders to ensure they meet airline customer requirement
• Maintain and organize customer information for backup to support billing
• Audit billing to confirm all items and services provided are accounted for

Benefits

• no waiting period for medical or dental benefits
• RRSP matching
• subsidized meals
• free parking
• free access to an employee assistance program
• company-wide corporate discounts such as Good Life Fitness, TELUS mobility, Bell mobility, Rogers and Dell computer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree