Airline Lounges General Manager
About The Position
Sodexo Live! is seeking a dynamic and service-driven General Manager to lead the daily operations of the Korean Airlines Lounge at LAX in Los Angeles, CA. This leader will be responsible for delivering an elevated guest experience while developing a high-performing team culture focused on hospitality, operational excellence, and client satisfaction. The ideal candidate is a hands-on hospitality leader with strong people leadership capabilities, experience managing within a fast-paced luxury or premium environment, and a passion for coaching and developing teams. Flexibility in schedule is required, as operational needs dictate a non-traditional schedule including a mix of mornings, evenings, weekends, holidays, and potential overnight (past 12 midnight) support. Bilingual Korean/English strongly preferred.
Requirements
- 5 years of progressive hospitality or premium service leadership experience required.
- Proven ability to lead large teams in a fast-paced operational environment.
- Strong employee relations, coaching, and performance management experience.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work flexible schedules including weekends, holidays, and shifts that run past midnight.
- Must be able to pass a TSA/SIDA background check and obtain an airport badge.
- Bachelor’s Degree or equivalent experience
- 5 years Minimum Management Experience
- 5 years Minimum Functional Experience
Nice To Haves
- Experience within airport lounges, luxury hotels, premium dining, or upscale hospitality strongly preferred.
- Bilingual Korean/English preferred.
- Executive presence and professionalism
- Strong emotional intelligence and interpersonal skills
- Passion for developing and mentoring talent
- Ability to influence and build relationships across all levels
- Operational agility and decision-making under pressure
- Commitment to diversity, inclusion, and team engagement
Responsibilities
- Ensure delivery of a luxury-level guest experience aligned with client and brand expectations.
- Actively engage with guests to resolve concerns, anticipate needs, and create memorable experiences.
- Promote a hospitality-first culture centered on professionalism, service recovery, and attention to detail.
- Monitor lounge presentation, food & beverage standards, cleanliness, and overall operational readiness.
- Oversee daily lounge operations including staffing, scheduling, service execution, and compliance.
- Maintain operational standards in alignment with airport security, health & safety, and company policies.
- Support operational metrics, guest feedback, and financial performance to drive continuous improvement.
- Partner with culinary, operations, HR, and support teams to achieve business objectives and client expectations.
- Lead by example in a fast-paced, highly visible, client-facing environment.
- Build and maintain strong relationships with client partners and airport stakeholders.
- Support business initiatives, operational changes, and strategic goals while minimizing disruption to service.
- Participate in leadership meetings, reporting, and business reviews as required.
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
