Airline General Manager, SYR

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Village of North Syracuse, NY

6d•Onsite

About The Position

This position is responsible for compliance of all aspects of the company and Federal policies within the day-to-day operation of the station. Must be able to communicate all airline business to effectively Internal and external departments. Well-developed planning and organizational skills are required. Must be able to establish goals and objectives and continuously measure performance against these goals and objectives to raise the performance of the station. Responsibility to evaluate, manage, and provide ongoing feedback to employees and develop individuals and encourage career advancement. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while managing people fairly and with respect. Must be committed to the importance of serving the customer and have an excellent customer service focus.

Requirements

Three years of supervisory/management experience in the airline industry.
Must receive initial/advanced CSA/GOA Services training required by the airline.
Thorough working knowledge of the types of aircraft used at the station.
Thorough working knowledge of current FAA/TSA security directives & the procedures affecting CSA/GOA Services as well as general procedures for passenger processing and baggage transfers.
Must possess a valid Driver’s License
Must successfully pass a background investigation with fingerprint-based criminal records checks in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration.
Must pass a pre-employment and periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees.
Must be able to work a variety of assigned shifts, including evenings and weekends.

Nice To Haves

College preferred.

Responsibilities

Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments. Address issues and provide corrective action as they warrant
Ensure compliance with all Federal directives and security requirements. Audit to ensure quality assurance
Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program
Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments
Coordinate airline vendor functions and acts as the liaison for local contracts providing service to airlines, i.e., fueling skycap, security, catering, cleaning, and ground handling.
Evaluate performance and implement appropriate measures to review service provided to airlines.
Ensure compliance of all station manuals and monitor for current revisions and availability
Ensure compliance of customer service, baggage handling, and departure dependability. Monitor and verify quality control.
Establish effective and cost-efficient work schedules for all station employees.
Participate in establishing interview, hiring, and workforce requirements.
Coordinate provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental, and local training issues.
Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
Establish employee recognition programs for station achievements, i.e., safety, performance, and revenue collect programs.
Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
Perform all functions of a Station Agent.
Other duties as assigned by Regional Manager.
Must have the authorization to work in the U.S. as defined in the Immigration Act of 1986.