Airline Commissary Duty Manager, CVG

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Hebron, KY

1d•$60,000 - $70,000•Onsite

About The Position

The Duty Manager Commissary is responsible for directing supervisory personnel in areas such as commissary, ramp services, and passenger services. This role involves overseeing staffing, monitoring employee discipline, ensuring customer satisfaction through daily feedback, and acting as a liaison between supervisors and upper management. The position proactively monitors employee work to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. The Duty Manager must maintain and control all operational aspects in accordance with the corporate security program and TSA legislation, conduct required company audits for continuity and compliance, and ensure adherence to the site-specific security plan, including proper ID badge issuance and display. The role also requires administering practices fairly and equitably, treating all individuals with respect.

Requirements

Ability to read, analyze, and interpret Trego-Dugan Employee Handbook, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to lift 70 lbs.
Ability to operate equipment and hold necessary licensing (if applicable).
Ability to perform specific responsibilities related to your shift.
Reports to work on a regular and timely basis.
Two to five years previous management/specialist supervisory experience in field service duties.
Independent judgment and decision making skills required.
Excellent interpersonal skills, written and oral communication skills.
Familiarity with personal computer software helpful.
Airline pricing experience.
College degree or equivalent experience.
Ability to read, write, fluently speak and understand the English language.
Must possess a valid Driver’s License.
Must have a strong working knowledge of the Microsoft suite and proficient with computer.
Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration.
Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees.
Must be able to work a variety of assigned shifts including evenings and weekends.
Subject to emergency call-in.

Nice To Haves

Must receive initial/advanced Customer Service and Ramp Services training required by the individual airlines within probationary period.
Must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies.
Must obtain and maintain a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period.

Responsibilities

Manage inbound and outbound shipments to ensure accurate and timely inventory completion, proactively escalating concerns impacting the Buy on Board program.
Plan, organize, direct, and participate in Commissary/Ramp/Ground and/or Customer Service operations for contracted commercial flights and charter aircraft, including security screening, baggage transfers, aircraft deicing, cleaning, lavatory services, and power unit hookups.
Direct and train assigned Commissary, Ground Operations Agents, and/or Customer Service Agents, including new employee training, ongoing in-service training, monthly compliance, and yearly safety training, while maintaining required training records.
Implement departmental policy for Commissary, Ramp/Ground, and Customer Service operations, advising Lead Agents on policy issues, making recommendations, and developing more efficient operational methods.
Coordinate Commissary, Ground Operation/Ramp, and Customer Service activities with air carrier personnel, station managers, and TSA representatives.
Participate in the operation and training of various ground equipment (e.g., aircraft loading bridges, baggage tugs, belt loaders, lavatory carts, air starts, towbars, portable stairs) and ensure equipment is maintained in good working order, along with Customer Service/Ticketing Platforms.
Ensure compliance with FAA and TSA security regulations, airline corporate rules, and directives, implementing necessary operational changes and attending meetings.
Maintain emergency checklists and supplies.
Prepare and submit verbal and written reports related to ground service activities and personnel.
Handle business-related responsibilities including billing, correcting payment data, collecting payments, cash handling, and ordering supplies.
Must be available to work various shifts including swing and graveyard shifts, plus weekends and holidays.