Airline Baggage Supervisor

SP Plus • Phoenix, AZ

20h • Onsite

About The Position

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

A Baggage Supervisor works at an airport facility and oversees the Baggage Handling operation. Responsibilities include oversight of the Baggage operation to ensure that all passengers requiring assistance are in a manner that exceeds expectations. This position may also include assisting with moving luggage at the check-in counter. Baggage Supervisors must maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs. Communicating effectively and clearly. Asking each passenger the safety and security questions. This hands-on position is physically demanding and requires on-the-job security training and the ability to receive all applicable airport security badges.

Requirements

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• At least (1) one year of supervisory experience
• Must be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge
• While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
• The employee is frequently required to sit; reach with hands and arms; stand; walk.
• The employee is also frequently required to climb, balance, stoop, kneel, and crouch.
• In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis.
• The employee must be able to lift and move up to 75 pounds regularly.
• The employee must be able to move in a relatively quick manner.
• Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Nice To Haves

• Previous 1-2+ years of supervisory and customer service experience is preferred
• Airline experience preferred

Responsibilities

• Oversee and supervise the baggage handling operation
• Complete any necessary incident reports
• Maintain a friendly and positive attitude and is attentive to each passenger’s individual needs; by assisting passenger with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Benefits

• Paid Training
• Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed