Airline Baggage Supervisor

Metropolis Technologies•North Charleston, SC

1d•Onsite

About The Position

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. This position is for a Curbside Check-in Supervisor, also known as a Skycap Supervisor, and is located outside, on the curb, checking in passengers for their flights. The role requires airline compliance training to be completed in a timely manner. A Baggage Supervisor works at an airport facility and oversees the Baggage Handling operation. Responsibilities include oversight of the Baggage operation to ensure that all passengers requiring assistance are assisted in a manner that exceeds expectations. This position may also include assisting with moving luggage at the check-in counter. Baggage Supervisors must maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs. Communicating effectively and clearly, and asking each passenger the safety and security questions are key components of this role. This hands-on position is physically demanding and requires on-the-job security training and the ability to receive all applicable airport security badges.

Requirements

Must be at least 18 years of age
Be authorized to work in the United States
Must be able to clear a background and drug screen
At least (1) one year of supervisory experience
Must be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
Complete all required training including airport compliance
Able to obtain an airport badge
Employees are expected at all times to present a professional business-like image, even when working behind the scenes.
Clean & well-maintained approved uniforms must be worn on shift
The employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
The employee is frequently required to sit; reach with hands and arms; stand; walk.
The employee is also frequently required to climb, balance, stoop, kneel, and crouch.
In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis.
The employee must be able to lift and move up to 75 pounds regularly.
The employee must be able to move in a relatively quick manner.
Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Nice To Haves

Previous 1-2+ years of supervisory and customer service experience is preferred
Airline experience preferred
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.

Responsibilities

Oversee and supervise the baggage handling operation
Complete any necessary incident reports
Maintains a friendly and positive attitude and is attentive to each passenger’s individual needs; by assisting passenger with any problems, questions, or concerns
Maintain professional working relationships with fellow employees, managers, airline employees, and airport authorities
Exceed customer service standards
Carry out other duties as assigned
This is a Curbside Check-in Supervisor, also known as a Skycap Supervisor, position
Must be able to work outside in various weather conditions
Must be able to complete airline compliance training within company-given timeframe
Assisting with moving luggage at the check-in counter
Communicating effectively and clearly
Asking each passenger the safety and security questions
On-the-job security training
Ability to receive all applicable airport security badges