Airline Account Manager - Starting at $68K+

Hallmark Aviation Services•Ontario, CA

4d•Onsite

About The Position

Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide exceptional service to our WORLD CLASS International Airlines at ONT airport. The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Requirements

PREVIOUS AIRLINE EXPERIENCE
At least 18yrs old, with a High School Diploma or G.E.D.
English proficient, other languages may be required
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire

Nice To Haves

Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience
PC basics (Outlook, Microsoft Word, PowerPoint, excel, Adobe PDF, etc.)
Excellent interpersonal, coaching and counseling skills
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
Able to work varied hours, and flexible to travel if needed.

Responsibilities

Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
Ensure that airline account operates according to schedule and service level agreements
Oversee the long-term analysis of manpower needs, groom potential leaders
Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
Develop and cultivates strong customer relations/retention
Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
Provide hands-on supervision of the staff and delegate workload
Provide direct customer relations support
Ensure cross training of staff members and monitor mandatory training
Administer performance recognition and reward program(s)
Carry out disciplinary action and motivational activities when needed
Process promotion, demotion and termination paperwork
Enforce company policies and procedures (including safety, security, and uniform & grooming standards)