Aircraft Part Sales Support Specialist 2

Gulfstream Aerospace CorporationSavannah, GA
Onsite

About The Position

As an Aircraft Part Sales Support Specialist 2 – Weekend Nights, you will support domestic and international aircraft parts sales by ensuring accurate, compliant, and timely order processing. This role plays a key part in customer satisfaction by serving as a knowledgeable point of contact for parts availability, order status, and issue resolution during weekend operations.

Requirements

  • Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education and experience.
  • 2 years of relevant experience required.
  • Ability to support a weekend night shift schedule.
  • Ability to read, write, speak, and understand the English language.
  • High level of computer proficiency, including Microsoft Word, Excel, and PowerPoint.

Nice To Haves

  • Working knowledge of customer service processes related to parts shipping and logistics preferred.
  • Experience with Corridor, SAP, or other integrated operating platforms desired.
  • Corridor system experience preferred.

Responsibilities

  • Process domestic and international aircraft parts sales orders in compliance with regulatory requirements and internal procedures.
  • Prepare and manage formal quotes, order processing, financial status verification, export compliance checks, and certification requirements (FAA, EASA, CAAC, and others).
  • Serve as a direct customer contact for in‑stock part shipments and order status updates.
  • Coordinate with expeditors to ensure seamless handling of out‑of‑stock orders.
  • Determine warranty, AOS, or PlaneParts applicability for each transaction and ensure proper material and cost allocation.
  • Support rental transactions, including bailment agreements and rental terms, as required.
  • Build and maintain strong customer relationships while researching and resolving issues, complaints, or disputes.
  • Collaborate with internal teams to support STC, ASC/CB/SB, Managed Programs, Government Programs, Simulators, and other special initiatives.
  • Provide international order processing support as needed, ensuring all requirements are met.
  • Contribute to continuous improvement initiatives within the Part Sales Support organization.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Number of Employees

1,001-5,000 employees

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