Aircraft Part Sales Support Specialist 2

Gulfstream Aerospace Corporation•Savannah, GA

1d•Onsite

About The Position

As an Aircraft Part Sales Support Specialist 2 – Weekend Nights, you will support domestic and international aircraft parts sales by ensuring accurate, compliant, and timely order processing. This role plays a key part in customer satisfaction by serving as a knowledgeable point of contact for parts availability, order status, and issue resolution during weekend operations.

Requirements

Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education and experience.
2 years of relevant experience required.
Ability to support a weekend night shift schedule.
Ability to read, write, speak, and understand the English language.
High level of computer proficiency, including Microsoft Word, Excel, and PowerPoint.

Nice To Haves

Working knowledge of customer service processes related to parts shipping and logistics preferred.
Experience with Corridor, SAP, or other integrated operating platforms desired.
Corridor system experience preferred.

Responsibilities

Process domestic and international aircraft parts sales orders in compliance with regulatory requirements and internal procedures.
Prepare and manage formal quotes, order processing, financial status verification, export compliance checks, and certification requirements (FAA, EASA, CAAC, and others).
Serve as a direct customer contact for in‑stock part shipments and order status updates.
Coordinate with expeditors to ensure seamless handling of out‑of‑stock orders.
Determine warranty, AOS, or PlaneParts applicability for each transaction and ensure proper material and cost allocation.
Support rental transactions, including bailment agreements and rental terms, as required.
Build and maintain strong customer relationships while researching and resolving issues, complaints, or disputes.
Collaborate with internal teams to support STC, ASC/CB/SB, Managed Programs, Government Programs, Simulators, and other special initiatives.
Provide international order processing support as needed, ensuring all requirements are met.
Contribute to continuous improvement initiatives within the Part Sales Support organization.