Aircraft Diagnostics & Health System Specialist

Gulfstream•Savannah, GA

6d•Onsite

About The Position

Serve as the technical and operational expert for various aircraft diagnostic and health-related systems, such as AHTMS, AHTMS Data Trending, FORMS, and CMP Diagnostics. Provide assistance to both internal and external users of Gulfstream's systems. Monitor system usage and offer insights for program improvement. Assist management in identifying opportunities for system development to enhance capabilities and user experience. This role requires excellent communication skills, project management capabilities, aviation maintenance knowledge, and aircraft troubleshooting experience. The ideal candidate must be willing to learn new software applications and specialized technical requirements for cloud-based applications, databases, and system integrations.

Requirements

Bachelor's Degree in Aviation maintenance, Engineering technology, or a related curriculum, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
10 years of related aircraft maintenance and/or IT experience in support of aircraft maintenance systems.
Excellent verbal and written communication skills, including strong people skills with the ability to gain the cooperation of business stakeholders, software development teams, service providers, and support organizations.
Strong blend of project management capability, aviation maintenance knowledge, and aircraft troubleshooting or fault isolation experience.
General knowledge of Siemens Teamcenter is a plus.
Willingness and ability to quickly learn new software applications and specialized technical requirements supporting cloud-based applications, databases, and system integrations.
Airframe and Powerplant license desired.
Ability to read and interpret engineering drawings.
Good understanding of PC and web-based computer applications including the use of standard computer word processing programs (i.e. Microsoft Word).
Experience in learning new software applications and specialized computer requirements necessary to support Product Support activities.
Ability to read, write, speak, and understand the English language.

Nice To Haves

Experience with Atlassian Jira.
Experience with Microsoft Power BI.
Experience with Microsoft 365.

Responsibilities

Provide general technical support for initial and subsequent deployments of Aircraft Diagnostics & Health related systems or capabilities.
Monitor and report systems usage data to management.
Perform detailed analyses of program(s) metrics to identify opportunities for improvements and/or cross-program integration.
Act as a functional expert and technical liaison for all internal and external users.
Develop and manage detailed and effective issues tracking for assigned programs and participate in developing and implementing resolutions.
Create technical strategies for the sustainment and growth of assigned programs.
Track program schedules and performance targets.
Facilitate technical training to Gulfstream departments, FlightSafety, and customers on system(s) operation.
Promote the technical and business value of assigned programs to internal and external users.
Serve as technical and operational expert at Program Management Reviews and similar meetings for assigned programs.
Perform other duties as assigned.